You are currently viewing 7 Best Ways To Contact Access Bank Customer Care (2023)

7 Best Ways To Contact Access Bank Customer Care (2023)

In this article, we’ll discuss the many ways by which you can reach out to the Access Bank customer care service in case you’re having difficulties or have complaints.

In today’s world especially with the continuous evolution of technology and its utilization in the banking system, expectations for prompt and efficient customer services have been on the increase.

Bank customers now demand more channels with faster responses and solutions to their many queries.

Prompt and efficient customer service is one factor that effectively improves customer retention.

In a bid to make its many customers feel valued, Access Bank made available many channels through which its teeming customers can reach out, whether it’s complaints or they need support.

Although you can reach out to Access Bank 24 hours as they claim, in reality, easy access is more during official office hours. 

Notwithstanding, you can leverage any of the methods below to contact the Access Bank customer care unit for virtually any of your inquiries or complaints.


7 Ways To Contact Access Bank Customer Care


1. Via The Live Chat

Live chat

One of Access Bank’s customer care is via Live chat which is available on its website. 

If you want to find quick answers to your concerns online, one tool to use is Access Bank Live Chat.

The Live Chat provides customers with personal support and replies to queries instantly. 

Moreover, it is pretty easy to access and use.

To use Access Bank customer care via the live chat; click on the link here


Better still, you can visit their official website to also access the live chat.


2. Via WhatsApp

Access Bank WhatsApp customer care typically replies instantly, just like Live Chat.

Reaching out to Access Bank customer care via WhatsApp is one sure way of getting the needed guidance, especially for basic bank services and complaints.

To get started, you will need to add their WhatsApp number: 09090901901 to your contact and then message them on WhatsApp.

You will also need to register with your contact details including email so they can reach you when needed or offline.

This is how to get started with WhatsApp banking

  • Open WhatsApp App
  • Say ‘Hi’
  • A menu will appear for you to select an option in order to get started
  • Select ‘Register’
  • Input your first and last name
  • Input your email address
  • Input default Access Bank Account Number”
  • After registration is complete, Access WhatsApp Banking will ask if further assistance is needed.
  • You can go ahead with further questions

Usually, when using the app, a prompt reply with basic answers will be provided to your complaints but obviously, if you need further contact, you might have to try the other alternate measure by calling


3. Via Mobile Number:

There are times when your bank problems cannot be efficiently handled by the live chat and WhatsApp channels because they’re usually automated.

Using the mobile number option gives you the opportunity to speak directly with a customer care representative to whom you can lay out your complaints.

Of course, a fellow human will understand you better and can always give you the needed pieces of advice regarding your banking issues.

If you want to reach out to Access Bank customer care via mobile number:

Call: +234 1- 2712005-7, +234 1-2802500, 07003000000, 01-2273000, 01-2273007

NOTE: For Mobile Pin Activation You will have to visit any Access Bank Branch


4. Via email:

You can also reach out to Access Bank customer care using the email option.

Just type in your name, Account number, and your complaints and send them to [email protected]

However, you might need to keep track of your email in order to get the right reply and answer to your queries.

If you care about documentation, this is an indeed effective method


5. Via Social Media:

Access Bank also has a presence in major social media networks. 

One disadvantage of using this option is the fact that your queries may take a longer period before it is attended to and sometimes, they may not even be attended to at the end.

However, to reach out to Access Bank customer care via their social media handles you can look them out using the verified handles. Hopefully, your complaints will be given attention.

Verified Access Bank social media handles are as shown in the diagram below

Access Bank Social Handles


6. Via Website Contact

To many Access Bank customers, this is actually one of the easiest and simplest. It is both faster and cost-efficient.

Through their official website, you can use the live chat option or be redirected to WhatsApp or any of its other social media handles.

Better still, you can fill in a form and wait to receive your reply instantly or via your provided email

Through their website, you can get help with answers to questions you might have, get a complaint, feedback, or inquiry on the go


7. Nearest Access Bank Branch:

This is where all the issues regarding your Access Bank can be attended to.

Most times, when using the other previously outlined options, you may be redirected to the nearest bank branch if is beyond the basics

Access Bank has more than 700 branches on about 3 continents, so you can be sure that there’s one closest to you. Visit the branch and lay out your complaints or seek guidance.

You can use this branch locator to locate or download branches of Access Bank Plc across Nigeria


Access Bank Customer Care Frequently Asked Questions

How can I contact Access Bank Customer Care?

You can contact Access Bank Customer Care through various channels as listed above including the use of Live chat, phone calls, WhatsApp, and social media, or even visit to a nearby branch

What services can I inquire about from Customer Care?

Access Bank Customer Care can assist you with a wide range of services, including account inquiries, card issues, loan information, internet banking support, mobile app assistance, account statement requests, and more.

How do I report a lost or stolen card?

First is to deactivate the account using the ussd code, *901*911#, or contact Access Bank Customer Care immediately through the provided phone numbers or any of the contact channels above. They will guide you on the necessary steps to block the card and prevent unauthorized transactions.

How can I reset my internet banking password?

To reset your internet banking password, you can either visit the bank’s official website and follow the password reset prompts or contact Customer Care for assistance.

What should I do if I notice an unauthorized transaction on my account?

If you identify an unauthorized transaction on your account, contact Customer Care as soon as possible. They will guide you through the process of reporting the issue, investigating the transaction, and taking appropriate actions to secure your account.

How can I open an account with Access Bank?

You can open an account with Access Bank by visiting a nearby branch or applying online through their official website. You can also reach out to Customer Care for assistance in the account opening process.

How do I apply for a loan or credit facility?

Access Bank offers various loan and credit products. You can apply for them by visiting a branch, using the mobile app, or through the online banking platform. Customer Care can guide you through the application process and provide information about eligibility and required documents.

How can I update my personal information, such as my address or phone number?

You can update your personal information by visiting a branch and filling out the necessary forms. Some changes may also be possible through the online banking platform. Customer Care can provide guidance on the specific steps required for updating your information.

What is the process for resolving a transaction dispute?

If you have a transaction dispute, contact Customer Care and provide details about the transaction in question. They will initiate an investigation and guide you through the resolution process.

How can I provide feedback or make a complaint about my banking experience?

You can provide feedback or make a complaint by reaching out to Customer Care through phone, email, or social media. Access Bank values customer feedback and will strive to address your concerns appropriately.

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Efficient and quality customer service is undoubtedly an essential aspect of the banking industry. In this regard, Access Bank made available various ways by which its customers can get a quick response to their complaints and queries.

This article took a careful look at the various ways you can reach out to Access Bank customer care and we believe that you’ve now gotten answers to your questions.


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This Post Has 2 Comments

  1. Ismaila Segun John

    Hi, pls hw can l reactivate my acc? I was using Access Diamond before. But l stopped when l opened Gtbnk. Also, l want to request for loan. Pls kindly put me through. I love Access bank so much.

    1. ShopOnlineG

      If your account is dormant, you will need to activate first by visiting nearby branch and then make a loan request. They will assess your eligibility

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