You are currently viewing 7 Best Ways To Contact First Bank Customer Care (2023)

7 Best Ways To Contact First Bank Customer Care (2023)

Do you have inquiries or require assistance with your banking needs? Look no further than First Bank Customer Care.

With a steadfast commitment to delivering exceptional support and assistance, First Bank Customer Care is dedicated to ensuring your satisfaction and providing prompt resolutions to your queries, concerns, and requests.

Whether you require guidance on account management, assistance with online banking, or an app or have questions regarding your transactions, customer care is here to assist you every step of the way. 

There is no doubt that in today’s fast-paced and interconnected world, efficient customer service plays a vital role in maintaining customer satisfaction and loyalty. 

First Bank understands that financial matters can be complex and sometimes require expert guidance therefore provide various channels through which they can contacted

Stay tuned to learn more as this article outlined the various channels through which you can contact First customer care.

How To Contact First Bank Customer Care 

First Bank offers various channels through which you can conveniently reach their customer care team. These channels ensure accessibility and enable you to connect using your preferred method.

  1. Via Phone Call 
  2. WhatsApp 
  3. Via Email
  4. Complaint Form
  5. Website Contact
  6. Social Media
  7. Visit Nearby Branch


1. First Bank Customer Care Number

First Bank provides a dedicated customer care helpline that allows customers to directly connect with their support team. 

By dialing the official FBN customer care number, you can speak with a customer care representative who is trained to handle a wide range of queries, concerns, and requests. 

The customer care number ensures real-time interaction, enabling efficient issue resolution and personalized assistance.

A phone number care service is indeed a convenient and direct way to access immediate support and guidance. The First Bank Customer Care Numbers are:

  • +234 708 062 5000
  • +234 1 448 5500
  • +234 1 905 2326
  • 0700-34778-2668228
  • 01-4485500

To reach customer care through their helpline, follow these steps:

  • Dial the official First Bank customer care number as shown above 
  • Listen carefully to the automated menu options and select the appropriate option for customer support.
  • Wait for a customer care representative to answer your call.
  • Once connected, explain your query, concern, or request clearly and concisely.
  • Follow the instructions provided by the customer care representative and provide any necessary details they may require.

Take note of any reference number or information provided during the call for future reference.



2. First Bank Customer Care Number via WhatsApp:

In addition to traditional phone support, First Bank offers customer care services through WhatsApp. 

By saving the official First Bank customer care WhatsApp number in your contacts, you can initiate a chat-based conversation with the customer care team. 

This method provides the flexibility of sending messages at your convenience and receiving responses when you are available. 

First Bank’s WhatsApp customer care service offers a convenient alternative for customers who prefer text-based communication.

The official Firstbank WhatsApp contact is 08124444000

If you prefer contacting customer care through WhatsApp, here’s how to do it:

  • Save the official WhatsApp number: 08124444000 in your contacts.
  • Open WhatsApp on your mobile device 
  • Initiate a chat 
  • Type your query, concern, or request clearly and concisely, providing any necessary details.
  • Send the message and wait for a response from the customer care representative.
  • Engage in a text-based conversation to address your query or concern effectively.


3. First Bank Customer Care Email

FBN customer care can be contacted via email, allowing customers to communicate their queries, concerns, or requests in writing. 

By composing an email and addressing it to the official First Bank customer care email address, customers can provide detailed explanations and include any necessary attachments or supporting documents. 

Email communication is particularly useful when a matter requires a thorough description or when it is more convenient to communicate in writing. 

Although email responses may take a few business days, this method ensures a documented record of the conversation.

The official First Bank-compliant or inquiry email addresses are 

To contact First Bank customer care via email, follow these steps:

  • Compose a new email from your preferred email account.
  • Enter the official email address: [email protected] in the recipient field.
  • In the subject line, briefly describe the purpose of your email.
  • In the body of the email, provide a detailed explanation of your query, concern, or request.
  • Include any relevant information such as your account details, transaction references, or other supporting documents if required.
  • Double-check the email for accuracy and completeness before sending it.
  • Wait for a response from the customer care team, which may take a few business days.


4. Filling First Bank Customer Complaint Form

First Bank Complaint form

First Bank provides a dedicated customer complaint form on its official website

This form allows customers to formally submit complaints that could relate to dispensing errors, card issues, e-channel, or services regarding banking experiences. 

By filling out the form with accurate and detailed information, customers can provide context and necessary evidence to support their complaints. 

You can access this form here

The customer complaint form is designed to streamline the process and ensure that complaints are properly documented and addressed by the bank’s dedicated team.

If you need to file a complaint with First Bank customer care, follow these steps:

  • Visit the official First Bank website complaint form page
  • Click on the heading that relates to your complaints: dispense error, card issue, e-channel, or services
  • After clicking the appropriate link or button to access the complaint form.
  • Fill out the form with accurate and detailed information regarding your complaint.
  • Provide your contact details, including your name, email address, and phone number.
  • Attach any supporting documents or evidence, if applicable.
  • Review the information you have provided and submit the complaint form.
  • Note down any reference number or acknowledgment of your complaint for future reference.


5. Website Contact

First Bank contact us page

First Bank’s official website has a dedicated page where customers can fill out forms to contact them directly. 

These online contact options provide a convenient and accessible way to connect with First Bank customer care. 

Customers can fill out contact forms with their queries or concerns, engage in real-time conversations 

The online website contact method caters to customers who prefer digital interactions and offers convenience by eliminating the need for phone calls or physical visits.

Access the contact us page here

To contact customer care through their online website, follow these steps:

  • Visit the official First Bank website Conatct page
  • Fill out the required fields with your name, contact information, and details of your query or concern.
  • Double-check the information you have provided and submit the online contact form
  • Engage with the customer care representative to address your query or concern effectively.


6. Social Media

First Bank maintains an active presence on popular social media platforms such as Facebook, Twitter, and Linkedin. 

Customers can reach out to the bank’s customer care team by sending direct messages (DMs) through these platforms. 

Through these Social media channels, you can also interact and voice out concerns, ask questions, or seek assistance. 

To contact First Bank customer care through social media platforms, follow these steps:

  • Log in to your preferred social media platform, such as Facebook, Twitter, or Instagram.
  • Connect with First Bank on Linkedin, Facebook, & Twitter 
  • Click on the appropriate link or button to initiate a conversation with First Bank customer care or send a direct message (DM)
  • Clearly state your query, concern, or request in the direct message, providing any necessary details.
  • Wait for a response from the customer care team, which may take some time depending on their social media response time.


7. Visit Nearby Branch

For customers who prefer face-to-face interactions or have complex banking issues that require in-person assistance, First Bank branches provide a physical location where customers can seek support. 

By locating the nearest First Bank branch through the branch locator tool on the official website or mobile app, customers can visit the branch during its operating hours. 

At the branch, customer service desks and available staff members are ready to assist with queries, concerns, or requests. 

Visiting a nearby branch enables customers to engage directly with bank representatives, ensuring a personal touch and immediate attention to their banking needs.

If you prefer face-to-face interaction, you can visit a nearby First Bank branch by following these steps:

  • Locate the nearest First Bank branch using the branch locator tool on their official website or mobile app.
  • Note the branch address, contact number, and operating hours.
  • Visit the branch during their operational hours and ensure you have any required identification or account details with you.
  • Upon arrival, approach the customer service desk or any available staff member.
  • Communicate your query, concern, or request to the staff member, providing any necessary details.
  • Engage in a conversation to address your query or concern effectively, and follow any instructions provided by the staff.

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First Bank strives to provide a range of options, ensuring that customers can connect with their customer care team most conveniently and efficiently as possible.

Each of these contact methods offers distinct advantages and caters to different preferences and circumstances. 

Depending on your favorite methods, you can always reach out to the Customer Care team anytime by leveraging any of your favorite contact ways as listed above.

It is not without doubt that leveraging any of the methods above can land you a solution to your banking issues. 

What is your favorite way of contacting First Bank Customer Care?


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