7 Ways To Contact Gtbank Customer Care (2023)

If you are looking for the best ways to contact Gtbank Customer care, then you have come to the right place. 

GTBank Plc (Guaranty Trust Bank) is a Nigerian multinational financial institution that offers a wide range of banking products and services to individuals, businesses, and corporate organizations.

The bank is known for its innovative banking solutions, excellent customer service, and digital transformation initiatives and recently becomes a Holding company that gives it the capacity to expand beyond the shores of banking.

To meet with its ever-growing company, they devise various ways you can reach them for inquiries, concerns, and issues.

From phone and email to social media and live chat, GTbank’s customer service team is available through various channels to help you have a seamless banking experience.

Below are the various methods you can use to contact GTbank’s customer service and get the assistance you need today.

Best Ways To Contact Gtbank Customer Care Unit

1. Use of GTbank Customer Service Number
2. Using GTbank WhatsApp number
3. Using GTbank Live Chat
4. GTB Email Address
5. Use of Gtconnect
6. Gtbank Social Media
7. Visit Nearby Branch

 

1. Use of GTbank Customer Service Number

One of the most convenient ways to contact GTbank is through their customer service number, which is available 24/7. 

Customers can dial any of the following numbers to speak with a customer care representative and have their issues or inquiries addressed.

• +234 700 4826 66328
• +234 1 448 0000
• +234 802 900 2900
• +234 803 900 3900
• +234 904 000 2900
• +234 809 999 2440
• +234 1 271 5227 (Corporate inquiries only)

How to Contact  GTbank Using Customer Service Number

• Dial any of the numbers above from your phone o speak with a customer care representative.
• Follow the automated voice prompts to select the appropriate option for your inquiry.
• Wait for a customer care representative to answer your call and address your complaint.

 

2. Through GTbank WhatsApp Number

Another way to reach out to GT bank’s customer support team is through their official Whatsapp number, which could be any of the numbers:

• +234  906 000 1601 
• +234 701 697 4994

Customers can send a message to this number and expect a response from a customer care representative within a short period.

How To Contact GTbank Using WhatsApp number

• Save any of the official GTbank Whatsapp numbers listed above on your device.
• Open your Whatsapp application and start a new chat with the saved number.
• Type your inquiry or complaint and wait for a customer care representative to respond.

 

3. Using GTbank Live Chat

For customers who prefer to chat online, GTbank also offers a live chat feature on their website. 

By clicking on the “Live Chat” icon on the website’s homepage, customers can chat with a customer care representative in real time and get their issues resolved quickly.

How To Contact GTbank Using The Live Chat

• Visit the official GTbank website at www.gtbank.com.
• Click on the “Live Chat” icon located on the homepage to start a chat session.
• Type your inquiry or issue and wait for a customer care representative to respond in real time.

 

4. GT bank’s Email Address

GTbank’s email address is another means of reaching out to their customer support team.

Customers can send an email to 

• [email protected] (for general complaints)
• [email protected] (for inquiries)
• [email protected] (for any fraudulent activity)
• [email protected] (for any assistance)

Ensure you are using the registered email with the bank

Expect a response within a reasonable time frame after sending email

How To Contact GTbank Using The Email Address

• Send an email to any of the above-listed emails
• In the subject line, provide a summary of your inquiry or complaint
• In the body of the email, provide detailed information about your inquiry or complaint
• Wait for a customer care representative to respond within a reasonable time frame.

 

5. Use of Gtconnect

For customers who prefer to use a self-service channel, GTbank offers the GTconnect service. 

GTConnect is an interactive, automated, self-service contact center where you can carry out your banking transactions from the comfort of your phone by dialing any of the numbers:

• +234 1 4480000
• 0700 48266328
• +234 802900 2900
• +234 803900 390

Customers can use the self-service IVR system to access a wide range of services, including balance inquiries, transaction history, and bill payments.

How To Contact GTbank Using GTconnect

• Dial any of the numbers to access the GTconnect self-service IVR system.
• Follow the automated voice prompts to select the appropriate option for your inquiry.
• Follow the instructions provided by the system to complete your inquiry or transaction.

 

6. Use of Social Media

GTbank is also active on social media, with active accounts on platforms like Facebook, Twitter, and Instagram. 

Customers can send a message or tweet to these accounts, and expect a response from a customer care representative.

How To Contact Gtbank Using Social Media

• Visit GTbank’s official social media accounts on platforms like Facebook, Twitter, and Instagram.
• Send a message or tweet to the accounts with your inquiry or issue.
• Wait for a customer care representative to respond within a reasonable time frame.

 

7. Visit Nearby Branch

Online banking is convenient and there is no need to join the queue but when the complaint becomes tough, visiting the nearest brand is often the last resort 

Even, if online contact fails, visiting the nearby Gtbank branch will be the next option. 

Notwithstanding, you must note that visiting a nearby branch may not be the fastest or most efficient method, especially during peak hours but can be the last resort to the burning problem.

You can easily locate the nearest GTbank using Google map or using this Gtbank tool

…read also:

• 37 Gtbank Transfer Code For Quick and Secure Transactions
• List Of Access Bank USSD Codes (2023)
• 6 Best Ways To Track MoneyGram

 

Gtbank Holding Company FAQs

Q: What is GTBank customer care and how can I contact them?

A: GTBank customer care is a service provided by Guaranty Trust Bank to help customers with various issues related to their accounts, products, and services. You can contact them through various channels such as phone, email, live chat, social media, and in-branch visits.

Q: How can I resolve issues with my account through GTBank customer care?

A: To resolve issues with your account through GTBank customer care, you can explain the problem to them, provide relevant details and supporting documents, and follow their instructions. They will investigate the issue and provide you with a resolution or update on the status of your request.

Q: How long does it typically take for GTBank customer care to respond to inquiries?

A: GTBank customer care typically responds to inquiries within a few hours or up to 48 hours, depending on the complexity of the issue and the channel of contact. They strive to respond promptly and provide quality service to their customers.

Q: Can I speak to a specific representative at GTBank customer care?

A: GTBank customer care may assign a specific representative to assist you with your inquiry or transfer you to a specialist or supervisor if necessary. However, they may also rotate representatives to ensure equal distribution of workload and provide adequate coverage.

Q: What information should I have ready when contacting GTBank customer care?

A: When contacting GTBank customer care, you should have your account details, identification documents, transaction records, and any relevant information related to your inquiry ready. This will help them verify your identity and expedite the resolution process.

Q: Is GTBank customer care available on weekends and holidays?

A: GTBank customer care operates 24/7, including weekends and holidays, through some channels such as phone and email. However, their in-branch and live chat services may have specific hours of operation.

Q: How can I escalate an issue if I’m not satisfied with GTBank customer care’s response?

A: If you are not satisfied with GTBank customer care’s response or resolution, you can escalate the issue to their complaints and feedback department, which will investigate further and provide a final decision.

Q: Can GTBank customer care assist with international transactions or account issues?

A: Yes, GTBank customer care can assist with international transactions or account issues, depending on the type of service you have and the country involved. They may also refer you to their international customer care or correspondent banks for more information.

Q: What services does GTBank customer care offer beyond issue resolution?

A: Besides issue resolution, GTBank customer care offers services such as account opening, product inquiries, account management, complaints, and feedback collection. They also provide useful information and tips to help customers maximize their banking experience.

Q: Is GTBank customer care 24 hours, and if not, what are their hours of operation?

A: Yes, GTBank customer care is available 24 hours, seven days a week, through some channels such as phone and email. However, their live chat and in-branch services may have specific hours of operation. You can check their website or contact them to confirm the availability of a specific service.

Conclusion

GTBank customer care is a reliable and efficient service that aims to provide exceptional banking support to customers.

They offer a variety of channels through which they can be contacted, email, live chat, social media, in-branch visits, etc, and are available 24/7.

By using any of the channels mentioned above, rest assured that your complaint will be addressed promptly and efficiently.

If you encounter any problem with your GTBank account or service, do not hesitate to contact customer care, as they are always ready to help.