You are currently viewing 5 Major Ways You Can Contact Jumia Customer Care (2023)

5 Major Ways You Can Contact Jumia Customer Care (2023)

Inorder to ensure customer needs are met in a manner that reflects positivity on the Jumia brand, there is a need for a good customer care unit and that is what Jumia Customer Care stands for.

To ensure providing timely, attentive, and best service to customers

This can in turn give rise to loyal customers with lucrative long-term relationships

Jumia in Nigeria today is no doubt a top-notch e-commerce platform with large inventories and customer base.

The need for a customer care service unit like a dedicated Jumia customer care number, WhatsApp Number, Live chat, etc. is definitely inevitable.

That is why, in order to ensure the best customer service in all spheres, Jumia dedicated these customer care units for the good of all. 

Through these platforms, you can reach at ease for any complaint whether you want to order a product, cancel a product, track a product, or even ask a question and maybe just to reach out to them.

Below are the various channels through which you can talk to customer care units for any pressing issues


How To Contact Jumia Customer Service 2023


1. Jumia Customer Care Number

Jumia is a popular online marketplace that offers a wide range of products and services to customers in various countries across Africa.

As with any online platform, it is common for customers to encounter issues or have questions regarding their orders or the services provided.

This is where Jumia customer care number plays a crucial role.

By providing customers with a dedicated helpline, Jumia ensures that their concerns are promptly addressed and they receive the assistance they need.

You can leverage any of the following Jumia Customer Care Number to contact them for your inquiries 

  • 018881106
  • +2341 888 1100
  • +23412772367
  • +23412778900
  • 0700 600 0000

The operational hours:

  • Monday – Friday, 8 am-8 pm;
  • Saturday, 9 am-5 pm;
  • Public Holidays, 9 am-5 pm.

If contacting Jumia directly is not going through, you can simply check with other means as shown below.


2. Jumia Email Address

Email is a crucial communication tool in today’s digital world.

Jumia, being one of the leading e-commerce platforms, uses email addresses to facilitate smooth and efficient communication with its customers, vendors, and partners.

This email address serves as a direct gateway for inquiries, order updates, and customer support, allowing for quick response times and enhanced customer satisfaction.

You can send your inquiries to the official Jumia email address: [email protected]

Ensure when sending an email, all the important information, such as an order tracking number, product type, and contact information are included.

Explain the issue you have in as much detail as possible and wait for a response.

Be patient with email responses from Jumia, it can take 24-48 hours for customer service to read and respond to your issue.


3. Via Jumia Various Social Media Platforms

Contacting Jumia via social media platforms is an efficient and effective way to connect with the leading online retailer.

With the rise of social media, Jumia has wisely embraced the power of these platforms to provide seamless customer support and engagement.

Whether it’s sending a direct message on Facebook, tweeting a query on Twitter, or even reaching out on Instagram, customers can easily contact Jumia for any inquiries, concerns, or even feedback.

The quick response time and interactive nature of social media make it a convenient channel for customers to communicate with Jumia, ensuring a pleasant online shopping experience.

To get started:-

  • Simply log into your social media account 
  • Go to the official Jumia Facebook or Twitter page, 
  • Click on the “message” button. 
  • Compose a short message that briefly explains your problem
  • Wait to hear back from a representative.

NOTE: Avoid including order numbers or payment details until a representative responds to ask for them.

If you don’t hear back from them, leverage other methods of contacting them 

Normally, a customer service representative will be in contact once you mention that you’re having a problem.

Always be polite but firm in your messages, especially on social media where others may be able to see your comments. Always ensure to use Direct Message


4. Jumia Live Chat

Jumia Live Chat

Jumia’s Live Chat feature offers a convenient and efficient way to contact their customer service team.

By engaging in a live conversation with a representative, customers can quickly address their concerns and obtain immediate assistance.

This platform enables users to inquire about product information, track orders, resolve issues, or find answers to any queries they may have.

The real-time nature of Live Chat ensures that customers receive prompt and personalized support, making it a reliable avenue for interaction with Jumia’s customer service team.

To get started through their official website or mobile app, follow the steps below

  • Visit the Jumia Web or App Portal
  • Log Into Your Account With Your Email and Password 
  • Click on Help From The Top Right-Hand corner
  • Click on Live chat  
  • Fill in your data including your name and email to start chatting
  • Explain your problem by typing it into the text box and hitting send.
  • You can also request an agent to call you if need be

NOTE: During Live chat with Jumia customer care, it’s advisable you give the representative all of the details, including the order number in case it has to do with a product

If you have a solution, you can as well suggest it to them

5. Jumia WhatsApp Number

Contact via WhatsApp number is another convenient and efficient way to engage with the customer service team.

By using this popular messaging platform, customers have the opportunity to swiftly address their inquiries, receive prompt responses, and gain access to relevant information and assistance.

To get started, you can add the official Jumia Whatsapp number, 0906 222 2293 to your contact and chat them up


How Do I Find My Order Number on Jumia?

Jumia Product Order Number

  • Log into your Jumia account
  • Click on My Account in the top right corner
  • Go to Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item
  • At the top is the Order Number of the product
  • Highlight and Copy

How can I contact Jumia customer care?

The Jumia customer team can be contacted through multiple channels as discussed above. You can reach them via phone, email, or live chat on their website or mobile app. They also have an active presence on social media platforms like Facebook and Twitter.

What are the operating hours for Jumia customer care?

They operate 24/7, ensuring that customers can reach out for assistance anytime

How long does it usually take to receive a response from The Care Team?

Jumia strives to provide prompt responses to customer queries. Typically, you can expect to receive a response within 24 to 48 hours. However, during peak periods, response times may vary.

Can Jumia help with tracking my order?

Yes, Jumia’s customer care team can assist you with tracking your order. They can provide you with the necessary details and updates regarding the shipping and delivery of your package.

What should I do if I receive a damaged or faulty product?

If you receive a damaged or faulty product, you can request a return yourself or reach out to Jumia customer care immediately. They will guide you through the steps to initiate a return or refund, ensuring that you have a smooth resolution.

How can I cancel an order on Jumia?

To cancel an order on Jumia, you can do it yourself or call the care team so that they can guide you through the cancellation process and assist you in getting a refund if applicable.

What payment options are available on Jumia?

Jumia offers various payment options to suit different preferences. You can pay using debit or credit cards, JumiaPay, or even choose cash on delivery in some locations.

Can I change the delivery address after placing an order?

If you need to change the delivery address after placing an order, you should contact Jumia Care immediately. They will assess the feasibility of the change and assist you accordingly.

What should I do if I haven’t received my order yet?

If you haven’t received your order within the estimated delivery time, it is best to reach out to Jumia customer care. They will investigate the issue and ensure that you receive the necessary updates regarding your order’s status.

Are there any additional charges for contacting Jumia customer care?

No, Jumia customer care services are free of charge. You may incur regular call or data charges depending on your service provider, but there are no additional fees specific to customer care.

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Jumia NG and Jumia Global is no doubt a lovely company that has its customers at heart.

You can place an order easily, cancel at will, and make inquiries however you like. 

Jumia is a very coordinated eCommerce platform with both buyers and sellers organized to give the best service.

If there is any issue, reaching Jumia is very easy

You can talk to the Jumia customer care unit at any time through any of the above contact channels and get your inquiries or queries answered.

NOTE: For your safety, NEVER share your credit card details with anyone including Jumia agents.

For confirmation purposes, only the first 6 digits and the last 4 digits of your card number will be requested if need be.

NEVER share your card’s expiration date or CVV number

What is your best way of contacting the Jumia care team? Share with us below


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This Post Has 29 Comments

  1. Ijeoma Celestina

    Jumia Nigeria is giving me impression that it is a scammer because I made for oxygen 2 sensor for pass one month, and jumia texted me that my order would get to me on the 25,the August,2022, and uptil today nothing is happening and there is no sign that jumia would deliver my order which I have paid jumia , my order number is 1686517142, or may be some workers are there to pull jumia Nigeria down.

    1. Willoughby Peter owolabi

      Good morning I make an order of wristwatch +Bluetooth of 72600 and av already paid in to jumia acct dey av nt reply me

      1. ShopOnlineG

        They will definitely get back to you and if they don’t copy the order number and reachout to them via any of the contact medium

  2. Sunday idode

    Why I’m finding it difficult to get my refund

    1. Àjọṣe Oluwatoyin Afolabi

      My name is Shode Oluwatoyin. I made an order of Turkish trousers suit on d 17th of April. #7500 with shipping #630 making total of #8,130. I paid immediately to the wema bank acct. While waiting my order was cancelled. Till now no refunds of money, i hv call n mail severally i was only told dt finance department will respond. Order number 1248442662

    2. Mosunmola sussan

      They are like that ,am going to drag jumia food they will collect money they will never deliver your food and next they block you from online life chat they thieves

      1. ShopOnlineG

        If what you ordered can’t be delivered for what so ever reason, your money will be refunded

    3. Bankole temitope

      I haven’t get my refund for the past days now

      1. ShopOnlineG

        Depending on the reason. However, if you have complain, they will definitely respond

  3. Chukwu Grace

    I ordered 15 colors infant headband and met just only one in the package. I placed a return of which have returned it to the pickup station but have not heard anything from your company nor received any refund. This is the order number..1163447222

    1. ShopOnlineG

      Use any of the contact means above to reachout to Jumia with the order number

  4. Chukwu Grace

    Have returned the item since 8th of oct or there about. What’s my refund status please.

    1. Kalu chukwuemeka Kingsley

      I want a double door refrigerator on this on going promo

      1. ShopOnlineG

        Go to the official Jumia home page and type in “double door refrigerator” in the search bar

  5. Esiobise Wilson William

    Am finding it difficult to transfer my money to my personal account

    1. ShopOnlineG

      Is the money in your wallet a refund or a cashback. If it is a cashback, you can’t withdraw but can use it to buy any item on Jumia

  6. Francis

    Can someone retrieve his or her payment history if it is wipe out

  7. Stella

    I would like to change the destination for delivery which is portharcourt to owerri,How can I do that

    1. ShopOnlineG

      The best is to cancel the order and reorder to reflect destination of your choice.

  8. Samson Christopher Simon

    Good morning jumia, please I really appreciate your service but I ordered for a midi keyboard last week and it was delivered yesterday but the size of the keyboard is too small for what I want to use it for please I have been trying to contact you since yesterday but no progress at all please I don’t want the keyboard I can’t use it at all thanks,

    1. ShopOnlineG

      What you need to do is to request for return of the item. You can do that from your ordered items. Jumia will contact you afterward

  9. Idaeho Cleo

    I ordered for a Sokany juice extractor from the website but I got Savanna juice extractor of a low grade, now I want to return it but all the E-mail addresses in the website are saying address not found, please how do I return it, I want a return and refund

    1. ShopOnlineG

      Go to the ordered product page and click on “request a return” and then follow the onscreen prompt

  10. Idaeho Cleo

    I want to return an order I placed from the website because I receive a wrong product, how can I return it as all the E-mail addresses in the website are not found.

    1. ShopOnlineG

      You don’t need to email them. What you need to do is to go to the ordered product page and click Request a return and follow the onscreen prompt.

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