You are currently viewing 4 Major Ways You Can Contact Jumia Customer Care

4 Major Ways You Can Contact Jumia Customer Care

Inorder to ensure customer needs are met in a manner that reflects positivity on the customer, there is a need for a good customer care unit and that is what the Jumia Customer care stands for.

To ensure providing timely, attentive and best of service to customers

And this can in turn give rise to loyal customers with lucrative long-term relationships

Jumia in Nigeria today is no doubt a top-notch ecommerce platform with large inventories and customer base.

The need for a customer care service unit is definitely inevitable.

Inorder to ensure a best of customer service in all spheres, Jumia delivery exceptional customer care number through these 4 easy contacts

Through these mediums, you can reach Jumia customer care at ease for any complaint whether you want to order a product, cancel a product, ask a question or maybe just to reach out to them.

You can reach out to Jumia whichever way you want using these 4 mediums


How To Contact Jumia Customer Service

Follow any of the steps below to contact Jumia anytime 

1. Contact Via Jumia Customer Care Number

Through Jumia customer care number you can contact any of Jumia agent about an order or any issue by simply calling any of the phone number below:

+2341 888 1100 / +23412772367 / +23412778900 / 0700 600 0000

The operational hours:

  • Monday – Friday, 8am-8pm;
  • Saturday, 9am-5pm;
  • Public Holidays, 9am-5pm.


2. Contact Via Email Address

The official Jumia contact email address is [email protected]

Back To School Products

Send an email that includes all of the important information, such as an order tracking number, product type, and your contact information.

Explain the issue you have in as much detail as possible and wait for a response.

Be patient with email responses from Jumia, it can take 24-48 hours for customer service to read and respond to your issue.


3. Contact Via Jumia Various Social Media Platform 

Through Jumia official social media channels, you can contact them.

Jumia NG are heavily present on Facebook, Twitter, Instagram, Youtube and even Whatsapp

To get started:-

  • Simply log into your social media account 
  • Go to the official Jumia Facebook or Twitter page, 
  • Click on the “message” button. 
  • Compose a short message that briefly explains your problem
  • Wait to hear back from a representative.

NOTE: Avoid including order numbers or payment details until a representative responds to ask for them.

If you don’t hear back from them, leverage other methods of contacting them 

Normally, a customer service representative will be in contact once you mention that you’re having a problem.

Always be polite but firm in your messages, especially on social media where others may be able to see your comments.


4. Contact Via Jumia Web Portal (Live Chat)

Jumia Live Chat

Through Jumia’s official website, you can chat with them by simply following the steps below

  • Visit the Jumia web portal
  • Log Into Your Account With Your Email and Password 
  • Click on Help From The Top Right Hand corner
  • Click on Live chat  
  • Fill your data including your name and email to start chatting
  • Explain your problem by typing it into the text box and hitting send.
  • You can as well request an agent to call you if need be

NOTE: During Live chat with Jumia customer care, it’s advisable you give the representative all of the details, including order number incase if it has to do with a product

If you have a solution, you can as well suggest it to them


How Do I Find My Order Number on Jumia?

Jumia Product Order Number

  • Log into your Jumia account
  • Click on My Account in the top right corner
  • Go to Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item
  • At the top is the Order Number of the product
  • Highlight and Copy

…read aslo:


Verdict How To Contact Jumia Customer Service

Jumia NG and Jumia Global is no doubt a lovely company that has its customers at heart.

You can place an order easily, cancel the order if need be or simply request for it to be returned at free shipping rate.

Jumia is a very coordinated eCommerce platform with both buyers and sellers organized to give best of service.

If there is any issue, reaching Jumia is very easy

You can talk to Jumia customer care unit any time through any of the above contact method or by simply checking it out with 07006000000, [email protected] or @JumiaHelpNg.

NOTE: For your safety, NEVER share your credit card details with anyone including Jumia agents.

For confirmation purposes, only the first 6 digits and the last 4 digits of your card number will be requested if need be.

NEVER share your card’s expiration date or CVV number

What is your best way of contacting Jumia, share with us below


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