Inorder to ensure customer needs are met in a manner that reflects positivity on the Jumia brand, there is a need for a good customer care unit and that is what Jumia Customer Care stands for.
To ensure providing timely, attentive, and best service to customers
This can in turn give rise to loyal customers with lucrative long-term relationships
Jumia in Nigeria today is no doubt a top-notch e-commerce platform with large inventories and customer base.
The need for a customer care service unit like a dedicated Jumia customer care number, WhatsApp Number, Live chat, etc. is definitely inevitable.
That is why, in order to ensure the best customer service in all spheres, Jumia dedicated these customer care units for the good of all.
Through these platforms, you can reach Jumia.com.ng at ease for any complaint whether you want to order a product, cancel a product, track a product, or even ask a question and maybe just to reach out to them.
Below are the various channels through which you can talk to customer care units for any pressing issues
How To Contact Jumia Customer Service 2023
1. Jumia Customer Care Number
Jumia is a popular online marketplace that offers a wide range of products and services to customers in various countries across Africa.
As with any online platform, it is common for customers to encounter issues or have questions regarding their orders or the services provided.
This is where Jumia customer care number plays a crucial role.
By providing customers with a dedicated helpline, Jumia ensures that their concerns are promptly addressed and they receive the assistance they need.
You can leverage any of the following Jumia Customer Care Number to contact them for your inquiries
- +2341 888 1100
- 0700 600 0000
The operational hours:
- Monday – Friday, 8 am-8 pm;
- Saturday, 9 am-5 pm;
- Public Holidays, 9 am-5 pm.
If contacting Jumia directly is not going through, you can simply check with other means as shown below.
2. Jumia Email Address
Email is a crucial communication tool in today’s digital world.
Jumia, being one of the leading e-commerce platforms, uses email addresses to facilitate smooth and efficient communication with its customers, vendors, and partners.
This email address serves as a direct gateway for inquiries, order updates, and customer support, allowing for quick response times and enhanced customer satisfaction.
You can send your inquiries to the official Jumia email address: [email protected]
Ensure when sending an email, all the important information, such as an order tracking number, product type, and contact information are included.
Explain the issue you have in as much detail as possible and wait for a response.
Be patient with email responses from Jumia, it can take 24-48 hours for customer service to read and respond to your issue.
3. Via Jumia Various Social Media Platforms
Contacting Jumia via social media platforms is an efficient and effective way to connect with the leading online retailer.
With the rise of social media, Jumia has wisely embraced the power of these platforms to provide seamless customer support and engagement.
The quick response time and interactive nature of social media make it a convenient channel for customers to communicate with Jumia, ensuring a pleasant online shopping experience.
To get started:-
- Simply log into your social media account
- Go to the official Jumia Facebook or Twitter page,
- Click on the “message” button.
- Compose a short message that briefly explains your problem
- Wait to hear back from a representative.
NOTE: Avoid including order numbers or payment details until a representative responds to ask for them.
If you don’t hear back from them, leverage other methods of contacting them
Normally, a customer service representative will be in contact once you mention that you’re having a problem.
Always be polite but firm in your messages, especially on social media where others may be able to see your comments. Always ensure to use Direct Message
4. Jumia Live Chat
Jumia’s Live Chat feature offers a convenient and efficient way to contact their customer service team.
By engaging in a live conversation with a representative, customers can quickly address their concerns and obtain immediate assistance.
This platform enables users to inquire about product information, track orders, resolve issues, or find answers to any queries they may have.
The real-time nature of Live Chat ensures that customers receive prompt and personalized support, making it a reliable avenue for interaction with Jumia’s customer service team.
To get started through their official website or mobile app, follow the steps below
- Visit the Jumia Web or App Portal
- Log Into Your Account With Your Email and Password
- Click on Help From The Top Right-Hand corner
- Click on Live chat
- Fill in your data including your name and email to start chatting
- Explain your problem by typing it into the text box and hitting send.
- You can also request an agent to call you if need be
NOTE: During Live chat with Jumia customer care, it’s advisable you give the representative all of the details, including the order number in case it has to do with a product
If you have a solution, you can as well suggest it to them
5. Jumia WhatsApp Number
Contact via WhatsApp number is another convenient and efficient way to engage with the customer service team.
By using this popular messaging platform, customers have the opportunity to swiftly address their inquiries, receive prompt responses, and gain access to relevant information and assistance.
To get started, you can add the official Jumia Whatsapp number, 0906 222 2293 to your contact and chat them up
How Do I Find My Order Number on Jumia?
- Log into your Jumia account
- Click on My Account in the top right corner
- Go to Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item
- At the top is the Order Number of the product
- Highlight and Copy
How can I contact Jumia customer care?
The Jumia customer team can be contacted through multiple channels as discussed above. You can reach them via phone, email, or live chat on their website or mobile app. They also have an active presence on social media platforms like Facebook and Twitter.
What are the operating hours for Jumia customer care?
They operate 24/7, ensuring that customers can reach out for assistance anytime
How long does it usually take to receive a response from The Care Team?
Jumia strives to provide prompt responses to customer queries. Typically, you can expect to receive a response within 24 to 48 hours. However, during peak periods, response times may vary.
Can Jumia help with tracking my order?
Yes, Jumia’s customer care team can assist you with tracking your order. They can provide you with the necessary details and updates regarding the shipping and delivery of your package.
What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty product, you can request a return yourself or reach out to Jumia customer care immediately. They will guide you through the steps to initiate a return or refund, ensuring that you have a smooth resolution.
How can I cancel an order on Jumia?
To cancel an order on Jumia, you can do it yourself or call the care team so that they can guide you through the cancellation process and assist you in getting a refund if applicable.
What payment options are available on Jumia?
Can I change the delivery address after placing an order?
If you need to change the delivery address after placing an order, you should contact Jumia Care immediately. They will assess the feasibility of the change and assist you accordingly.
What should I do if I haven’t received my order yet?
If you haven’t received your order within the estimated delivery time, it is best to reach out to Jumia customer care. They will investigate the issue and ensure that you receive the necessary updates regarding your order’s status.
Are there any additional charges for contacting Jumia customer care?
No, Jumia customer care services are free of charge. You may incur regular call or data charges depending on your service provider, but there are no additional fees specific to customer care.
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Jumia NG and Jumia Global is no doubt a lovely company that has its customers at heart.
You can place an order easily, cancel at will, and make inquiries however you like.
Jumia is a very coordinated eCommerce platform with both buyers and sellers organized to give the best service.
If there is any issue, reaching Jumia is very easy
You can talk to the Jumia customer care unit at any time through any of the above contact channels and get your inquiries or queries answered.
NOTE: For your safety, NEVER share your credit card details with anyone including Jumia agents.
For confirmation purposes, only the first 6 digits and the last 4 digits of your card number will be requested if need be.
NEVER share your card’s expiration date or CVV number
What is your best way of contacting the Jumia care team? Share with us below
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