You are currently viewing 5 Top Ways You Can Track Jumia Order (2023)

5 Top Ways You Can Track Jumia Order (2023)

Irrespective of whether you order items on Jumia directly through their website/app or you opt-in for pay-at-delivery, tracking Jumia order is necessary.

In fact, it ensures transparency between Jumia and her customers

Tracking Jumia’s order can help you know the shipping status and current location of your package.

Usually, people don’t use to bother about tracking their goods except when shipment becomes unnecessarily delayed.

But this delay can actually be a result of the product you are buying. Each product comes with its shipping time frame. More on this here

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How To Track Jumia Order: Top 5 Ways

  1. Using Jumia Inbuilt Platform
  2. Leveraging Emails
  3. Using Jumia Order Tracker
  4. Using Jumia Order Tracking Site 
  5. Calling Jumia Customer Care


1. Using the Jumia Inbuilt Platform

Jumia Tracking Timeline

Jumia platform comes with an inbuilt app that automatically generates a tracking timeline when you make an order.

To Track Jumia Order using the Jumia inbuilt app, follow the steps below

  • Log in to your Jumia account and click your name (you have to be logged in to see that).
  • Click on “Orders” in the displayed menu
  • Locate the product you want to track and click on “Details”.
  • Click on the button that says “Track This Item” and you will be directed to another page where it will show you the location and status of your order.
  • A timeline showing the current location of your order will be displayed as shown above


2. Leveraging Emails

You can use your email to track the progress of your order.

Usually, for each transaction, you carry out, Jumia emails you inorder to notify you of the current transaction status.

Order tracking


The email usually comes with a checker ribbon banner to state the current status of the product.

It can be in the pending confirmation stage or ready to ship, or even out for delivery

Through your emails, you can track your order

However, to get the Jumia tracking number, the timeline stage has to be on the packed & Ready” as shown below.

Once the shipping package gets to this stage, a tracking number for your reference will be sent to you automatically.

You can use the tracking number to check it manually on Jumia website or simply click on the email where it read “track package” to see where your order is 

Jumia order tracking using email


3. Using Jumia Order Tracker

Jumia tracking number

Jumia has a dedicated order tracker app you can use to track any of the products you ordered on Jumia 

All you need to do is copy your Jumia tracking number and plug it directly into the website.

Please note that your order has to be in the ready-to-deliver stage before a tracking number will be generated for you.

With the tracking code, you can plug it into the Jumia package tracker to see where your product(s) are


4. Using Jumia Order Tracking Site 

There are so many Jumia order tracking sites on the net you can use to track your order.

Most of the tracking software works in hands so is usually very easy to use any available one to track your order

Once a tracking number is provided, you can copy it and head over to your favorite app like Ship24 and paste it there for a more optimal tracking experience.

Some of this tracking software can track up to 10 orders at the same time, considering the order has a tracking number.


5. Calling Jumia Customer Care

Sometimes, all attempts to track your order might prove abortive and the best bet could be to reach out to Jumia customer care.

You can do so by calling or by reaching out to them via their WhatsApp number

However, note that, before making attempt to call Jumia customer careline, ensure you know your order number, it will be required before they push further.


How Long Does Jumia Delivery Take

One major reason why many bother about tracking their order is because of late delivery but if you understand how long delivery takes, that will help out.

Delay delivery of a product can result from many factors including product loss, shipping distance, unreachable contact, and ofcousre the type of product you are buying.

All these will determine the shipping time frame.

For lost items, you should definitely expect a refund

However, to know how long Jumia delivery takes, you will need to understand these three (3) basic Jumia shipping methods. They are:

Jumia Express

Jumia Express tagged products

Jumia express tagged product delivery takes between 0-2 days for those living in Lagos, Ibadan, Abuja, and PortHarcourt.

But for delivery of Jumia express products to other cities in which they operate in Nigeria, the delivery period ranges from 2 to 7 business days.

All Jumia express products are stored, packaged, and delivered by Jumia NG from their warehouse so this makes the delivery faster.

All Jumia express tagged products are labeled with the Jumia Express logo


Jumia Standard Shipping

Standard Shipping

Jumia standard shipping can take anywhere from 3 to 7 business days for those in Lagos, Ibadan, PortHarcourt, and Abuja.

But for those after the listed regions, the delivery time frame ranges from 6 to 14 business days.

All Jumia standard products, they are stored & packaged by individuals or store owners before shipping them to the Jumia collection center. 

The product(s) are then inspected for quality before shipping to the Jumia center near the customer and from where it is shipped to the customer. 

This makes it take a longer delivery time.

All Jumia standard products are not labeled and come plain


Jumia Global

Shipped from Abroad

Jumia Global tagged products delivery time frame starts at 2 weeks and above for all those in Lagos, Ibadan, Portharcourt, and Abuja as well as those outside these states.

The delivery time frame is usually longer because when a customer orders a product, it is then packaged and shipped by the individual or store owner to Nigeria from overseas.

From Jumia Lagos, it is then shipped to the customer  

All Jumia Global tagged products are labeled with the Jumia Express logo

Please note: All the timelines quoted are business days – Monday to Friday only, and do not include weekends.

However, we have noted that not all customers that buy online actually know a product tracking number

How do you know your Jumia tracking number?

Learn more below


How To Know My Jumia Tracking Number

Jumia tracker number

Knowing your Jumia order tracking number is easy, all you need to do is follow the step process Below

  • Log in to your Jumia account and click your name (you have to be logged in to see that).
  • Click on “Orders” in the displayed menu
  • Locate the product you want to track and click on “Details”
  • Once its shows that the shipment is in a “shipped” status
  • Go to the email you use in registering your Jumia account
  • There you will see your tracking number as shown above


This is how a Jumia Tracking Number Looks like


…read more:



If you wish to save yourself from unnecessary worries over delayed orders, you can do so by tracking your order from day one up to delivery. 

You could actually track the progress of your order using the order tracking methods above.

However, if you’ve lost your tracking number or never get one in the first place, contact customer service with the product order number to help you out.


There are instances when the item you purchase has been shipped and delivered but might still say payment pending in the order tracking, simply call customer care.

Also note that where you optin for pick-up, you can’t pick up immediately after you place your order, the customer service representative will give you a call within 1-5 working days for when your order is ready.

If this guide has been of help don’t forget to share.

How are you currently tracking Jumia’s order?


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