You are currently viewing 7 Best Ways To Contact UBA Customer Care

7 Best Ways To Contact UBA Customer Care

If you wonder how to contact UBA customer care? You are in the right place, you will learn the various channels through which you can contact them for help with any questions or concerns you may have. 

As we may all know, customer service is a critical aspect of any industry, and this is especially true in the banking sector. 

Providing excellent customer service can set a bank apart from its competitors, as it helps to build trust, loyalty, and satisfaction among customers. 

As a leading financial institution in Africa, UBA has prioritized providing top-notch customer service to its clients.

UBA’s commitment to customer service has helped to establish its reputation as a reliable and customer-centric bank in Africa providing various channels of contact, UBA Customer Care Number, online chat, WhatsApp, email, social media, website contact, and physical locations, you can easily reach out to UBA today.

Top 7 Channels To Contact UBA Customer Care

 

1. UBA Customer Care Number

One of the most convenient and traditional ways to access customer care is by calling the UBA Customer Care Number. 

This channel is available to customers who may have questions or concerns that require immediate attention. 

Whether you have an issue with your account, a transaction, or any other banking service, the UBA phone number is a reliable point of contact.

To access the UBA Customer Care Number, simply dial any of the following from your device: 

  • (+234) 01-2808822 
  • (+234) 01-6319822
  • (+234) 07002255-822

This number is available 24/7 and can be used from anywhere in the world.

Once you place the call, you will be connected to a trained customer care representative who will assist you with your query.

Please note that when contacting UBA via phone number, customers are advised to have their account details and any relevant information ready for faster resolution of their queries. 

2. UBA Customer Care Online Chat

UBA online chat

In today’s digital age, online chat has become a popular channel for customer service, and UBA has made it easy for customers to get in touch with its customer care team through the UBA online chat platform. 

FITNESS FACTORY - FITFAM

This channel allows customers to engage with UBA representatives in real time, making it a convenient and efficient way to resolve inquiries or issues.

To access the UBA online chat platform, customers can simply visit the UBA website and click on the “Chat With Us” button. 

Once clicked, a chat window will pop up, and customers can enter their name, email, and query. A UBA customer care representative will be available to respond to the inquiry within minutes.

One of the benefits of the UBA online chat platform is that it allows customers to communicate with customer care representatives in a conversational manner, making it easier to explain their queries or concerns. 

This channel also supports the attachment of documents or screenshots, which can be useful when customers need to provide additional information to resolve an issue.

Additionally, the UBA online chat platform is available 24/7, ensuring that customers can access assistance at any time of the day or night. 

UBA’s customer care team is comprised of trained professionals who are equipped to provide prompt and efficient service to customers, making the online chat platform a reliable and convenient customer service channel.

 

3. UBA Customer Care Number WhatsApp

UBA WhatsApp contact

As one of the most popular messaging platforms in the world, WhatsApp has become an increasingly popular channel for customer service. 

UBA has recognized this trend and has made it easy for customers to access its customer care services through the UBA Customer Care WhatsApp number.

The chatbot you will meet on WhatsApp is called Leo

Through the WhatsApp number, you can chat with the LEO chatbot to get answers to the most pressing questions.

To get started, save the UBA WhatsApp number, +234 903 000 2455, on your mobile device. 

Once saved, you can initiate a chat by sending a message to the number. 

LEO, UBA chatbot will respond and if need be, connect you with a representative that will provide assistance with your questions

The WhatsApp channel is a convenient channel for customers who prefer to communicate through messaging platforms. 

This channel is particularly useful for customers who may not have access to a phone call or who prefer not to make phone calls. 

Customers can use this channel to inquire about their account balances, and transaction history, or to request assistance with any other banking services.

 

4. UBA Customer Care Email

Email is a popular channel for customer service and UBA provides customers with a dedicated email address to reach out to the customer care team. 

The UBA Customer Care email address is as follows

For all inquiries on shareholding, as well as financial and business updates, email, investor relations desk

Prepaid cards inquiry, write to:

For Debit cards inquiry, write to:

For savings and Current account inquiries, write to:

Loans inquiries, write to:

For Corporate Banking Solutions, write to:

For SME inquiry, write to:

General purpose

To access the care unit via email, customers can simply send an email to the appropriate address with their query or concern. 

A representative will respond to the email within a reasonable time frame, usually within 24-48 hours.

Emailing as means of contact is ideal for customers who have non-urgent inquiries or concerns. 

This channel allows customers to provide a detailed explanation of their issue or query, along with any relevant documents or screenshots. 

Customers can use this channel to inquire about their account balances, and transaction history, or to request assistance with any other banking services.

It is important to note that customers should not include sensitive or confidential information in their emails. For security reasons, UBA recommends that customers do not share their personal or account information over email.

5. UBA Customer Care Via Social Media

As one of the leading financial institutions in Africa, UBA understands the importance of providing customers with multiple channels to access its customer care services. Social media has become a popular channel for customer service, and UBA has a presence on multiple social media platforms, including Facebook, Twitter, and Instagram.

Customers can access the UBA Customer Care social media channels by searching for UBA’s official pages on these platforms. 

Once on the page, customers can send a direct message to the page, or leave a comment on a post. A representative will respond to the message or comment and provide assistance.

Social media channels are a convenient way for customers to access UBA’s customer care services. This channel is particularly useful for customers who are active on social media and prefer to communicate through these platforms. 

Customers can use this channel to inquire about their account balances, and transaction history, or to request assistance with any other banking services.

It is important to note that customers should only use social media channels for non-urgent inquiries or concerns. For urgent inquiries or critical issues, it is recommended that customers utilize a phone number, online chat platform, or visit a physical UBA branch.

 

6. UBA Customer Website Contact

UBA contact

The UBA website provides customers with various options to contact the customer care team. 

Customers can access the “Contact Us” page on the UBA website, where they will find a fillable form that can be filled out to reachout to the care team. 

Email, phone number, and name are usually required to be able to access and get back to the customer 

Also, this option provides customers with several contact options discussed above to access UBA’s customer care services. 

By visiting the “Contact Us” page on the UBA website, you can easily choose the contact option that best suits your needs.

 

7. UBA Customer Care Near Me

Customers who prefer to visit a physical UBA Customer Care center for assistance can easily locate the nearest center to their location. 

The UBA website provides a branch locator tool that customers can use to find the closest UBA branch.

To use the branch locator tool, customers can navigate to the “Locations” page on the UBA website. Once on this page, customers can enter their location details, including their city, state, and country, and click on the “Search” button.

The branch locator tool will then display a list of UBA branches near the customer’s location, along with their addresses, contact information, and operating hours. Customers can choose the branch that is most convenient for them and visit the branch for assistance with their banking needs.

In addition to the branch locator tool on the UBA website, customers can also use third-party tools such as Google Maps to locate the nearest Customer Care center. By typing “UBA Customer Care” into the search bar on Google Maps, customers can see the locations of UBA branches near them.

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Conclusion

In conclusion, UBA is committed to providing its customers with top-notch customer service through various channels. 

Customers can access UBA’s customer care services through the UBA Customer Care phone number, online chat platform, WhatsApp number, email address, social media channels, and physical UBA branches.

Each of these channels has its unique features and benefits, and customers can choose the one that best suits their needs. By providing multiple contact options, UBA ensures that customers can reach out to its customer care team conveniently and efficiently.

Customer service is an essential aspect of banking, and UBA understands the importance of providing its customers with exceptional customer service. Through its customer care channels, UBA is dedicated to providing its customers with prompt and efficient assistance for their banking needs.

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