7 Ways To Contact Union Bank Customer Care

Don’t know how to reach Union Bank customer care? Through the steps below, you will learn how to contact them and get your banking issues resolved quickly.

As a Union Bank customer, there may be times when you need assistance with your account or have questions regarding your banking services. This is where Union Bank’s customer care team comes in. 

Contacting Union Bank customer care can provide you with the support and guidance you need to address your concerns and resolve any issues you may be facing.

Whether you have questions about your account balance, USSD code, or need help with a technical issue, or possibly want to report suspicious activity, the customer care team is there to assist you.

They can also provide guidance on Union Bank’s products and services, helping you make informed decisions about your finances.

In this guide, I’ll provide you with an overview of what the customer care team is expected of you before contacting them and the various ways through which you can contact them easily and quickly 

How to Prepare for Contacting Customer Care

When you contact Union Bank customer care, it’s important to be prepared to provide the necessary information to ensure a smooth and efficient interaction. 

By having the required information and documents ready, you can help customer care quickly address your concerns and provide you with the assistance you need. 

Here’s how you can prepare for contacting customer care:

• Know your account information: Before contacting customer care, make sure you have your account number or other identifying information ready. This will help customer care to locate your account and provide you with personalized assistance.
• Be ready to verify your identity: To protect your account and personal information, customer care may ask you to verify your identity. Be prepared to provide your full name, address, and other personal information, as well as your account number or other identifying details.
• Document your issue: Before contacting customer care, write down the details of your issue, including any error messages or specific requests. This will help you clearly communicate your concern and ensure that customer care can assist you in the most effective way possible.
• Gather necessary documents: Depending on the nature of your issue, you may need to provide additional documentation or credentials especially if you are visiting a physical office. For example, if you’re reporting fraud, you may need to provide evidence of the fraudulent activity. Or, if you’re requesting a loan or credit line increase, you may need to provide financial documents.

 

How To Contact Union Bank Customer Care: Best 7 Ways

1. Using Care Hotline in Nigeria
2. Care Whatsapp Line
3. Online Chat
4. Email Address
5. Visit Nearby Office
6. Using Website Contact Page
7. Leveraging Social Media Pages

 

1. Union Bank Customer Care Number in Nigeria

The easiest way to contact Union Bank customer care in Nigeria is through their customer care number: +234-1-2716816 and 07007007000. 

You can dial this number from your mobile phone, smartphone, or basic and a customer care representative will be available to assist you with your concerns.

2. Union Bank Customer Care Line Whatsapp

You can also reach Union Bank customer care through Whatsapp. 

Simply add the Whatsapp number 09070070001 to your contacts and send a message to initiate a conversation with a customer care representative.

3. Union Bank Customer Care Online Chat

Union Bank offers a live chat option on its website, which allows you to communicate directly with a customer care representative in real time. 

Simply visit the Union Bank website and click on the chat icon in the right-hand corner to initiate a conversation.

4. Union Bank Customer Care Email Address

You can also contact Union Bank customer care via email. 

Simply send an email to [email protected], and a customer care representative will respond to your inquiry as soon as possible.

5. Union Bank Nearby Office

If you prefer to speak to a customer care representative in person, you can visit any of the Union Bank branches nearest to you. 

You can find the location of Union Bank branches on their website, by using the Union Bank mobile app, or by simply searching for it on the internet.

6. Union Bank Website Contact Page

Another option is to fill out the contact form on the Union Bank website. 

You’ll need to provide your name, email address, phone number, and a message detailing your inquiry or concern. 

A customer care representative will respond to your inquiry via email.

7. Union Bank Social Media Pages:

Lastly, you can also contact Union Bank customer care through their social media pages. 

Union Bank has active social media pages on Facebook, Twitter, and Instagram, where you can send a direct message or leave a comment with your inquiry or concern. 

A customer care representative will respond to your inquiry as soon as possible.

 

Troubleshooting Common Issues

While contacting Union Bank customer care is always an option when you’re facing issues with your account or banking services, there are some common issues that you may be able to troubleshoot on your own before reaching out for assistance. 

Here’s an overview of some common issues and how you can troubleshoot them:

1. Union Bank Login issues

If you’re having trouble logging in to your account, make sure that you’re using the correct login credentials. 

Double-check that your username and password are correct and that your caps lock is not on. 

If you’re still having trouble, try resetting your password or contacting customer care for assistance.

2. Technical issues

If you’re experiencing technical issues, such as problems with online banking or mobile app functionality, try clearing your browser cache or restarting your device. 

You can also check to see if there are any scheduled maintenance updates or outages that may be affecting your ability to access your account.

3. Account balance discrepancies

If you notice a discrepancy in your account balance, double-check your recent transactions and make sure that all charges and credits have been accurately recorded. 

If you still notice a discrepancy, contact customer care for assistance.

4. Fraudulent activity

If you suspect fraudulent activity on your account, contact customer care immediately to report the activity and take appropriate action to secure your account. 

In case of a stolen phone, you can quickly reactive your ussd code using *826*6*mobile number# from anybody’s phone around you.

5. Forgotten password

If customers forget their password for their Union Bank account, they can click on the “Forgot Password” option on the login page and follow the prompts to reset their password.

6. Transaction errors

If a transaction fails or you notice an error in a transaction,  check your account balance and transaction history to confirm if the transaction was successful. 

If there is an error, you can contact customer care for assistance.

7. Card-related issues

If you experience issues with your Union Bank debit or credit card, such as card loss, fraud, or declined transactions, you can call the customer care number or visit a nearby branch for assistance. 

8. Mobile banking app issues

If you experience issues with the Union Bank mobile banking app, such as app crashes or login issues, you can try uninstalling and reinstalling the app or clearing the app cache. If the issue persists, contact customer care for assistance.

9. Account activation issues

If customers experience issues with activating their Union Bank account, they can contact customer care for assistance with the activation process.

10. ATM Issues

If customers experience issues with Union Bank ATMs, such as a machine not dispensing cash or card retention issues, they can contact customer care or visit a nearby branch for assistance.

 

Conclusion

Contacting Union Bank customer care is an essential aspect of maintaining a healthy and secure banking relationship. 

The customer care team is there to assist you with any concerns or issues you may encounter with your account or banking services. 

By being prepared and understanding the information and documents you’ll need to provide, you can help ensure a smooth and efficient interaction with customer care.

While some issues may be troubleshooted on your own, contacting customer care can provide personalized assistance to address your specific concerns. 

Remember, the customer care team is there to assist you with everything from technical issues to fraud detection and prevention.

When contacting customer care, provide all necessary information and documents to help customer care resolve your issue quickly and efficiently. Additionally, take note of any resolutions or actions taken during your interaction, so that you have a record of the conversation.