You are currently viewing 7 Ways To Contact Wema Bank Customer Care (2023)

7 Ways To Contact Wema Bank Customer Care (2023)

If you need to contact the Wema Bank Customer Care team for any pressing banking issues? You are at the right place.

Wema Bank understands the diverse needs of its customers and has established a comprehensive array of contact methods to ensure convenience and accessibility. 

These methods are designed to accommodate varying communication preferences and the urgency of customer queries. 

By offering multiple channels of communication, Wema Bank aims to provide its customers with seamless access to assistance whenever they require it.

Whether you have a simple query or a more complex financial matter, Wema Bank Customer Care ensures that you receive swift responses, helping you save time and get the information you need without delays.

Wema Bank


How To Contact Wema Bank Customer Care

  1. Phone Call
  2. Via SMS 
  3. Wema Bank Email 
  4. Online Chat
  5. Form Submission
  6. Visit Nearby Branch
  7. Socail Media


1. Using Wema Bank Customer Care Number 

When you’re seeking swift and direct assistance, the Wema Bank Customer Care Number is your go-to resource. 

Whether you’re facing an urgent issue or simply have a question about your account, dialing 07000787753 or +234-8039003700 puts you in touch with a team of knowledgeable customer care representatives who are ready to help you navigate your banking concerns.

Whether it’s a general question or a more intricate matter, making use of this contact number allows you to harness the bank’s expertise and dedication to serving your financial needs effectively.

How To Use

  • Dial the Wema Bank Customer Care Number: 07000787753 or +234-8039003700.
  • Listen to the options which will be greeted by an automated menu system and choose the one that best aligns with your inquiry or concern.
  • Opt for the option to connect with a representative
  • Once connected to a representative, clearly state your query or concern. 
  • Provide all necessary information accurately for efficient assistance.

During the call, jot down any reference numbers, case IDs, or important points discussed. This can be helpful for future reference or for tracking the progress of your inquiry.


2. Wema Bank Customer Care via SMS

By reaching out to Wema Bank Customer Care via SMS at 07051112111, you open a direct line of communication that allows you to address your banking questions and concerns at your own pace.

This method offers a straightforward and convenient way to engage with your bank, ensuring that you’re able to manage your financial matters while on the go. 


Make the most of this hassle-free communication method and get the answers you need with ease.

How To Use

  • Start by composing a concise and clear message that outlines your inquiry or concern. Remember, due to the character limit, being precise is key.
  • To ensure accuracy, provide your account details and relevant transaction information.
  • Once your message is ready, send it to Wema Bank’s dedicated customer care SMS number: 07051112111.

After sending the SMS, be patient as you await a response. Response times may vary, but rest assured that a knowledgeable customer care representative will attend to your message.


3. Wema Bank Customer Care Email 

When seeking a method that offers a bit more space to explain your banking queries and concerns, turning to email can be incredibly beneficial. 

By using Wema Bank’s customer care email address, [email protected], you can provide comprehensive details about your inquiry, making it easier for the team to assist you effectively.

To get started, craft a clear and concise email. Start with a polite greeting and a brief introduction of yourself.

How To Use

  • Create a subject line that accurately summarizes the nature of your inquiry. This helps the customer care team understand your concern before opening the email.
  • For verification purposes, include relevant account details and any other information the team might need to locate your account.
  • In the body of the email, provide a detailed explanation of your query or concern. Be sure to include all necessary information, relevant dates, and any supporting documents if applicable.
  • Once you’ve reviewed and are satisfied with your email, send it to [email protected].

Patiently await a response from the customer care team. Response times may vary, but rest assured that your email will be attended to.


4. Use of Wema Bank Customer Care Online Chat

Wema Bank Online Chat

Using Wema Bank customer care online chat provides you with a convenient way to get immediate assistance while navigating your banking matters. 

Make the most of this real-time communication method and enjoy a more streamlined and efficient experience when seeking help from the bank’s representatives.

How To Use

  • Visit Wema Bank’s official website and toggle on the “Chat” button in the right-hand corner 
  • When prompted, introduce yourself and briefly outline your query or concern. This helps the representative understand the context of your chat.
  • Sometimes there might be a brief wait before a representative joins the chat. Be patient, as they’ll be with you shortly.
  • To ensure accuracy, provide your account number and any relevant transaction details requested by the representative.
  • Clearly explain your issue or inquiry once the representative joins the chat. Use clear and concise language for effective communication.
  • Engage in a productive conversation with the representative. They might ask further questions or provide solutions based on the information you provide.
  • If applicable, you can share screenshots or relevant documents to help the representative understand your concern better.

Feel free to ask any questions you have about the solution provided or any other related matters.


5. By filling and Submitting Form 

Fill form

Wema Bank’s customer care form submission is an effective way to communicate your inquiries or issues in a structured manner, ensuring that the customer care team gets all the necessary details to assist you effectively.

Using Wema Bank customer care form submission streamlines the process of sharing detailed information about your inquiries. 

It ensures that your concerns are properly understood and addressed, leading to a smoother and more efficient resolution of your banking matters.

How To Use

  • Start by visiting Wema Bank’s official website where you’ll find the customer care form.
  • Fill out the form with accurate and detailed information. Include your personal details, account information, and a clear description of your issue or inquiry.
  • If your concern requires any supporting documents, such as receipts or statements, there’s usually an option to attach files to the form.
  • When describing your issue or inquiry, be clear and concise. Provide all necessary information to help the customer care team understand your situation.
  • Before submitting the form, take a moment to review the information you’ve entered. Ensure that it’s accurate and complete.

After submitting the form, you might receive an automatic confirmation message indicating that your inquiry has been received via the provided email


6. Visit Any Wema Bank Branch Near me  

Visiting a Wema Bank branch near you offers you the chance to engage with professionals who are committed to ensuring your banking experience is smooth and hassle-free. 

By seeking assistance in person, you’ll find the personalized attention and support you need to manage your finances effectively.

How to go about it

  • Use Wema Bank’s website locator tool to find the branch closest to you. Check the branch’s address, operating hours, and contact information.
  • Plan your visit. Consider the branch’s opening hours and your availability.
  • If your inquiry involves account-specific information or transactions, gather any necessary documents, such as identification and account details.
  • Head to the selected Wema Bank branch during its operating hours.
  • Communicate your query or concern clearly to the customer service representative. Provide all necessary information to assist them in understanding your issue.

Depending on the nature of your inquiry, you might need to provide identification for security and verification purposes.


7. Use of Social Media

By utilizing Wema Bank’s social media channels, you tap into a modern and interactive method of reaching out for assistance. 

Engage in a conversation that allows you to address your banking matters while enjoying the convenience and real-time communication that social media platforms offer.

Through their various social media channels, you can reach out to them and receive the timely assistance you desire. 

With this approach, you can utilize the power of social media to address your banking inquiries and concerns.

How To Use

  • Choose the social media platform you’re comfortable using – such as Twitter, Facebook, or Instagram – where Wema Bank maintains an active presence.
  • Send a Direct Message (DM) to the bank’s official account. On Facebook, you can use the Messenger feature.
  • In your DM, introduce yourself and provide a brief overview of your inquiry or concern.
  • Clearly outline the issue you’re facing or the assistance you require. The more specific you are, the easier it will be for the representative to understand your situation.
  • If applicable, attach screenshots or relevant information that can help the representative understand your concern better.

For security reasons, be mindful of the information you give on social media. If it will involve you revealing your personal data like passwords, the best bet is to reach out to them in person.

Also, be mindful of fake Wema Bank’s social media channels as there are lots of fraudsters out there 



What is Wema Bank Customer Care

Wema Bank Customer Care is a dedicated framework designed to address customer inquiries, concerns, and assistance promptly and efficiently. 

It encompasses an array of services and channels designed specifically to cater to your needs and inquiries, all while prioritizing your convenience and satisfaction.

How Do I Complain To Wema Bank

You can complain to Wema Bank leveraging any of the methods discussed above including the use of phone, email, or even a branch visit

What Problem Can Customer Care Help Me Solve

Wema Bank Customer Care can assist you with a wide range of banking-related issues and inquiries. Some of the common problems that customer care can help you with include: Account Inquiries, Card Issues, Online Banking, Transaction Issues, Loan Inquiries, Account Security, and lots more

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In conclusion, establishing effective communication with Wema Bank’s Customer Care is essential for resolving queries, addressing concerns, and accessing various banking services. 

By following the outlined steps above, including utilizing the available contact channels such as phone calls, emails, social media, and visits to physical branches, customers can benefit from timely assistance and personalized support. 

Wema Bank’s commitment to providing exceptional customer service is evident through its diverse communication options and trained representatives, who are readily available to guide customers through their banking journey. 

Embracing these communication avenues not only enhances the overall banking experience but also showcases the bank’s dedication to fostering strong customer relationships and ensuring customer satisfaction.


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