Need to get in touch with the Zenith Bank customer care team? This guide covers all the best ways you can contact them, including phone, WhatsApp, live chat, Email, etc in order to be able to assist with providing solutions to any inquiries, complaints, and requests.
Zenith Bank as of today is no doubt one of the leading financial institutions in Nigeria, with a strong presence in several other countries.
As a customer-centric organization, Zenith Bank recognizes the importance of providing excellent customer care services to its clients. To this, they provide various channels you can use to contact their care unit.
In our today’s world, Customer care is a critical aspect of any business, as it helps to build and maintain a positive relationship with customers. Effective customer care services can help businesses to retain existing customers, attract new ones, and improve their overall reputation.
To learn more about the various channels of contact, let’s dive in and explore the world of Zenith Bank’s customer care services.
How To Contact Zenith Bank Customer Care
Leverage any of the following channels of contacting Zenith customer care to get answers and solutions to pressing inquiries and complaints
- Zenith Care Number
- WhatsApp Number
- Online Live Chat
- Zenith Bank Customer Care Email
- Social Media
- Nearby Branch
1. Zenith Bank Customer Care Number
Zenith Bank’s customer care number is designed to provide customers with quick and efficient support over the phone.
It is a convenient and easy-to-use service that allows customers to get assistance with their banking needs without having to visit a branch.
To access Zenith Bank’s phone customer care service, you will need to dial any of the bank’s dedicated phone numbers.
The numbers are toll-free, and customers can call from anywhere in the world.
The phone numbers to call are:
- For General Enquiries
234-1-2787000
- For questions about your Card (MasterCard, Vpay, VisaCard, and any other type of card)
234-01- 2781740, 2782273
- For questions about Zenith Corporate Internet Banking
234-1-2781543, 2784056, 2781588, 2781568, 2787000
- For questions about Zenith Bank Corporate Internet Banking
234-1-2708930-4
- For questions about Zenith Insurance Company: e-products and services
234-1-2783411, 2783421, 2701004-5, 4613704
Contacting Zenith Bank through phone calls is a service that is available 24/7, all year round.
This means that customers can get assistance with their banking needs at any time of the day, whether it is during business hours or after.
Upon dialing any of the bank’s phone numbers, customers will be greeted by an Interactive Voice Response (IVR) system.
The system is designed to guide customers through a series of options that will help them get the assistance they need quickly and efficiently.
Customers can choose from a range of options, including account inquiries, card services, loan requests, and many more.
2. Zenith Bank Customer Care Whatsapp Number
Zenith Bank’s customer care service is also available on Whatsapp, a popular instant messaging platform.
Customers can easily get in touch with the bank’s customer care team by sending a message to the bank’s official Whatsapp number.
The Zenith Bank’s customer care Whatsapp service is available 24 hours and is carried out with the help of the Zenith Bank chatbot called ZiVA (Zenith Intelligent Virtual Assistant)
Customers can send a message at any time of the day or night and receive a response from the customer care team.
Zenith Bank’s customer care Whatsapp service is equipped to handle a wide range of services including
- Pay Bills
- Buy Data
- Transfer Funds
- Open an Account
- View mini and full account statement
- Send your Bank Statement to Embassies/Other Financial Institutions
- Check your Balance
- Request/Stop/Confirm cheque, block card, freeze account
- Log and track complaint
- ATM/Branch Locator
- Live Chat
Customers can also use the Whatsapp service to report fraudulent activities or unauthorized transactions on their accounts, making it a convenient and secure way to access customer care services.
To get started, you will need to save the WhatsApp number +234-7040004422 on your phone line (where you receive Zenith Bank alerts) and say “Hi” to initiate the chat with ZiVa
3. Zenith Bank Customer Care Live Chat
Zenith Bank’s live chat customer care service allows customers to get in touch with the bank’s customer care team via an instant messaging interface.
It is a convenient and easy-to-use service that enables customers to get assistance with their banking needs in real-time.
Zenith Bank’s live chat customer care service is available from 8:00 AM to 5:00 PM, Monday to Friday. During these hours, customers can access the service via the bank’s website or mobile app.
The service is available to assist customers with their inquiries, complaints, and requests.
The live chat customer care service is an excellent option for customers who prefer to communicate via instant messaging or who may not be able to access other customer care channels such as phone or email.
With its real-time support and comprehensive assistance, this service ensures that customers receive the help they need quickly and efficiently.
To get started, toggle the Live Chat icon on the right-hand corner of the Zenith Bank website
4. Zenith Bank Customer Care Email
Zenith Bank’s email customer care service is an online platform that allows customers to get in touch with the bank’s customer care team via email.
It is a convenient service that enables customers to get assistance with their banking needs from the comfort of their own homes or offices.
To access Zenith Bank’s email customer care service, customers can send an email to the bank’s dedicated email address: [email protected].
Response to email is expected within 24hrs however, times may vary depending on the complexity of the inquiry or request.
Customers are advised to provide as much detail as possible in their emails to ensure a prompt and accurate response.
Depending on your inquiries, you can direct your email to:
- For General Enquiries
- For questions about your Card (MasterCard, Vpay, VisaCard, and any other type of card)
- For questions about our Corporate Internet Banking
- For questions about Zenith Corporate Internet Banking
- For questions about Zenith e-products and services
- For questions about Zenith Insurance Company, e-products, and services
5. Social Media
Zenith Bank’s social media customer care service is an online platform that allows customers to get in touch with the bank’s customer care team through social media platforms.
It is a convenient and easily accessible service that enables customers to get assistance with their banking needs through the platforms they already use.
Zenith Bank’s social media customer care service is available on various platforms, including Twitter, Facebook, and Instagram.
Customers can send direct messages to the bank’s official social media accounts or leave comments on the bank’s posts.
The customer care team is always monitoring the bank’s social media accounts, ensuring that customers receive prompt and timely responses to their inquiries.
Zenith Bank’s social media customer care service aims to respond to all customer inquiries within 24 hours of receiving them.
However, response times may vary depending on the complexity of the inquiry or request.
Customers are advised to provide as much detail as possible in their messages to ensure a prompt and accurate response. However, be careful of giving sensitive data over social media channels.
6. Nearby Branch
Zenith Bank also offers in-person customer care services at its various branches located across Nigeria.
Customers can visit any Zenith Bank branch to speak with a customer care representative and receive assistance with their banking needs.
Zenith Bank branches are open for business from Monday to Friday, typically between the hours of 8:00 am and 4:00 pm.
Zenith Bank branches are equipped to handle a wide range of customer inquiries and requests, including account opening, loan applications, card services, and other general banking inquiries.
Customers can also seek assistance with more complex issues such as fraud or disputes, which may require additional documentation or investigation.
At the branch, customers can speak with a customer care representative in person, who will provide them with personalized assistance and guidance.
The customer care representative may also refer customers to other specialized departments within the bank if their inquiries require more in-depth attention.
Zenith Bank’s in-person customer care service is a great option for customers who prefer face-to-face interactions.
With its extensive network of branches, customers can easily access customer care services and receive assistance with their banking needs.
…read also:
- List of Zenith USSD Code 2023 & How To Activate and Use
- USSD Code For Loans in Nigeria 2023
- 6 Best Ways To Track MoneyGram
Conclusion
Zenith Bank is committed to providing exceptional customer care services to all its customers.
The bank has established various channels through which customers can access customer care services, including phone, email, live chat, social media, Whatsapp, and in-person visits to the bank’s branches.
The bank’s commitment to customer satisfaction is evident through its well-established customer care procedures and the high level of attention given to customer feedback and complaints.
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