You are currently viewing 7 Ways To Contact MTN Customer Care (2023)

7 Ways To Contact MTN Customer Care (2023)

If there is ever a need for you to contact MTN customer care for whatsoever reason, here are 7 ways you can reach out to them anytime without delay.

The MTN care team is a dedicated department created to help you with anything you find challenging either as a new or existing customer.

You can reach out to them online or offline

The fun part is that, if you are leveraging online methods, you can reach out to the customer care line 24/7 to attend to all your inquiries, complaints, and basic service needs.

MTN Nigeria is no doubt a very big communication network in Nigeria with a big customer database. 

Obviously, there is no doubt there are many reasons individual and corporate organizations alike might want to contact customer care.

But for whatever reason, the care unit is around to help out.

However, note that not all issues can be resolved via contacting MTN online, some will have to physically visit a nearby MTN customer center.

Here are the 7 ways you can easily contact customer care of MTN without delay when the need arises.



1. Use of Customer Care Number for MTN

One of the fastest ways to contact MTN is by dialing a customer care number.

Basically, there are 3 customer care numbers for MTN.

For those calling from an MTN line, those calling using another network & those calling from outside the country

Irrespective of where you are calling from or the network you are using, you can easily speak with customer care for MTN using these dedicated numbers.


These are the different customer care numbers for MTN you can use today

  • For those using an MTN line, dial 300 (new mtn call center)
  • If you are calling from another network, dial 08031000180
  • If you’re calling from outside the shores of Nigeria, call +2348031000180

Once you dial the number, with the help of Zigi, an MTN chat and voice bot, you will be connected to an agent that will be more than glad to help.

However, if the inquiries demand physical contact, you will be directed to go to the nearby MTN customer center.


2. Contact MTN Customer Care on WhatsApp

When it comes to the messaging app, WhatsApp is no doubt one of the best means of reaching out to MTN

Through the help of the MTN chatbot, Zigi, you can easily get helpful suggestions or connected to an agent that will handle your inquiries.

There are dedicated MTN customer care WhatsApp numbers you can use, 

09033000001, 09033000002, 09033000003, 09033000004, 09033000005

Any of the above MTN WhatsApp numbers can connect you to the MTN care unit very fast

Save the number and easily contact MTN anytime the need arises. 

You can also use WhatsApp by visiting the MTN website or app and selecting “MTN Chat on WhatsApp” as the subject line. Thereafter, you will be automatically redirected to a WhatsApp platform


3. Using Social Media

Did you know you can contact the MTN care unit through major social media channels, the likes of Facebook, Instagram, Twitter, and even YouTube

All it takes is for you to know their social media handles

But you have to be careful using social media as there are many fake accounts

Just ensure you are at the right MTN Nigeria social media account. 

Know their social media handles and leave a message, a representative will attend to you

Below are MTN NG’s social media handles 




  • (Customer Service)




4. MTN Live Chat

MTN Live Chat

Whether you are using the app or website, you can live chat with an MTN agent to resolve your inquiries.

All it takes is for you to toggle the chatbot, enter your MTN number and start chatting. 

With the help of chatbot, Zigi you can get directed in the right direction. 

Aside from chatting on the website or app, you can also live chat on Facebook Messenger, WhatsApp & Telegram


5. MTN Customer Care Email

Email is one effective means of communication peculiar to established organizations.

However, even individuals can use email to channel their complaint 

Through email, you can document and keep track of contact progress.

You can reach out to MTN Nigeria via the dedicated email: [email protected]

Email can take a while to receive a reply anyway, it is worth the wait if you are conscious of keeping a record. 


6. Visit Any MTN Service Center Closest To You

mtn store locator tool

Depending on your location, there are all over Nigeria, MTN service centers where you can walk in and make inquiries or complaints.

This usually is the last resort when all attempts to resolve your MTN issues prove abortive.

But do you know there can be an MTN customer center near you

Use this store finder, to find a store near you MTN store finder

You can also schedule a time for a visit using the MTN schedule tool, you can also decide to change the time frame.


7. Use of MTN App

Download MTN App

MTN apps can be used for diverse things including fast reaching out to Customer Care representatives.

Within the app, there is an option for you to contact MTN directly. 

With the help of the app, you can easily use Facebook Messenger, WhatsApp, email, or Telegram to contact MTN

Whichever means you want to use to reach out to MTN, you can do so using their app

If you are serious about your network provider, it is worth downloading their app.

You can use the MTN app to recharge, top-up data, change your MTN plan, make inquiries, lay a complaint, etc


…read also


MTN Customer Care FAQs

It is natural for MTN subscribers to have questions about their MTN services, products, and operations. 

Here are some frequently asked questions about the MTN care team that may help you better understand the service and what to expect.

Q: What is MTN customer care?

A: MTN Care is a service that provides support and assistance to MTN subscribers. It is available 24/7 and can be accessed through different channels such as phone, email, social media, and physical offices.

Q: How can I contact MTN customer care?

A: You can contact customer care through various channels, including calling their toll-free line, sending them an email, reaching out to them on social media, or visiting one of their physical offices. The phone number to contact them is 180. 

Q: What issues can I report to the MTN care team?

A: Customer care can assist you with various issues, including billing and payment inquiries, network coverage complaints, SIM registration and replacement, product and service subscriptions, and other general inquiries.

Q: Can I use MTN customer care when I’m abroad?

A: Yes, customer care is available for MTN subscribers even when they are abroad. You can use the same channels to reach out to the MTN care team from anywhere in the world.

Q: How long does it take for the MTN customers team to respond to my inquiry?

A: Customer care strives to respond to customer inquiries as soon as possible. However, the response time may vary depending on the channel used to reach out to them and the nature of the inquiry. It is best to be patient and wait for their response.

Q: Can MTN care team help me troubleshoot my phone?

A: Yes, customer care can help you troubleshoot some common issues with your phone, such as network connectivity problems. However, if the issue is more technical or related to the hardware of your phone, they may advise you to visit a phone repair shop.

Q: Can I request a refund from MTN customer care?

A: Yes, if you have been wrongly charged or have made a payment in error, you can request a refund from customer care. They will investigate the matter and refund your money if the error is on their end.

Q: Can I change my MTN tariff plan through customer care?

A: Yes, you can change your MTN tariff plan through customer care. Simply call their toll-free line or visit one of their physical offices to request a tariff plan change.

Q: Can MTN customer care help me with my data subscription?

A: Yes, they can help you with your data subscription. They can assist you in checking your data balance, checking your number, renewing your subscription, or troubleshooting any issues you may be experiencing with your data.

Q: Is Customer care available in all MTN operating countries?

A: Yes, customer care is available in all MTN operating countries. However, the specific channels and contact details may vary depending on the country. If you are in Nigeria, you can use any of the channels discussed above to contact the MTN customer center easily. 


MTN is a very big company and could indeed be very frustrating and annoying if you need to contact them for urgent things and you don’t know how to go about it.

Leveraging any of the above methods, you can contact MTN customer care at any time of the day.

And be rest assured of getting top-notch service.



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This Post Has 8 Comments

  1. Wariboko wabiaba Monday

    Just now I load #200 mtn card two and seen a zero balance after loading

    1. Patience

      I am yet to receive my airtime recharge of 200 since yesterday , I called your costumer card they said it will come in 24 hours, it’s more than 24 hours still now am yet to receive my card pls help . This is not the first time this is happening, FirstBank has debited since but have not received my card

      1. ShopOnlineG

        Exercise patient, it can be due to network or simply call customer care number

  2. Arulogun Dorcas Folasade

    I load 5 #100 mtn cards and seen a zero balance

    1. ShopOnlineG

      Ensure you enter the right digits or call customer care to verify the validity of the card.


    My problem is that, sometimes my sim card stops browsing when I turn on the data it is not running

    1. ShopOnlineG

      Visit any nearby branch to lay complain. They might need to look at the SIM

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