You are currently viewing 7 Best Ways To Contact Sterling Bank Customer Care (2023)

7 Best Ways To Contact Sterling Bank Customer Care (2023)

Are you a Sterling Bank customer in need of assistance? Look no further! In this ultimate guide, I will walk you through the various channels and methods available for reaching Sterling Bank’s customer care team. 

From phone calls to emails, and social media to live video chat, we have got you covered. 

Navigating the world of customer service can be a daunting task, but with our step-by-step instructions and insider tips, you’ll be able to get the assistance you need in no time. 

Whether you have a question about your account, need help with a transaction, or simply want to provide feedback, Sterling Bank’s customer care team is ready to assist you. 


How To Contact Sterling Bank Customer Care

  1. Phone support options 
  2. Email support options
  3. Social media support options
  4. Website complaints form
  5. Sterling Bank customer care live video chat
  6. Visit Nearby Branch
  7. Write a letter


1. Phone support options

One of the most common and convenient ways to reach the Sterling Bank customer care team is through a phone call. 

Whether you have questions about your account, need assistance with a transaction, or require support with any banking matter, their friendly and knowledgeable customer care representatives are here to help. 

You can reach them using 07008220000 or 018888822 

How To Reachout To Sterling Bank Customer Care via Phone Support

  • Pick up your phone and dial 07008220000 0r 018888822 and make sure you have enough credit balance to make the call.
  • Listen attentively to the automated menu options. Sterling Bank has designed an interactive voice response (IVR) system to direct you to the right department or representative based on your query.
  • Choose the appropriate option that best matches your inquiry. The IVR system will prompt you to select from a range of topics such as account inquiries, card services, loan information, or general assistance.
  • If your query is not resolved through the automated system or you require further assistance, you can select the option to speak with a live customer care representative. 
  • Be prepared to briefly describe your concern or question to expedite the process.
  • A friendly Sterling Bank customer care representative will then assist you with your inquiry. 

They are well-trained to handle various banking matters and will provide you with personalized solutions tailored to your needs.

Additional Tips:

  • Ensure you have your account details, card information, or any relevant documents on hand when calling for quicker assistance.
  • If calling during peak hours, you may experience higher call volumes. Consider calling during less busy times for faster access to a customer care representative.
  • If you encounter any technical issues during the call or have trouble connecting, you can also reach out to Sterling Bank via their other contact methods as discussed below


2. Email support options

If you prefer to communicate via email, Sterling Bank offers dedicated email addresses to reach their esteemed customer care team: [email protected] or [email protected]

Utilizing email as a communication channel provides you with the flexibility to articulate your inquiries or concerns thoroughly and conveniently.


How To Reachout To Sterling Bank Customer Care via Email Support

  • Open your preferred email application or webmail service.
  • Compose a new email and enter [email protected] or [email protected] to the recipient’s address.
  • In the subject line, briefly describe the nature of your inquiry or concern. Be concise but informative to help the customer care team understand the main purpose of your email.
  • In the body of the email, provide detailed information about your query. Include relevant account details, transaction references, or any other pertinent information to expedite the resolution process.
  • Once you have composed your email, review it for accuracy and completeness. Double-check that you have included all the necessary information.
  • Click the “Send” button to dispatch your email to Sterling Bank’s customer care team.

Additional Tips:

  • When contacting customer care via email, it is essential to use a registered email address associated with your Sterling Bank account. This helps the team verify your identity and account information more efficiently.
  • Use a clear and concise subject line that accurately reflects the main topic of your email. This aids the customer care team in prioritizing and categorizing incoming emails effectively.
  • Allow a reasonable amount of time for the customer care team to respond to your email. While they strive to reply promptly, response times may vary based on the volume of inquiries they receive.


3. Social media support options

Sterling Bank recognizes the power of social media as a communication platform, and its dedicated customer care team is readily available to assist you on various social media channels. 

If you prefer reaching out through popular social platforms like Twitter, Instagram, or Facebook, Sterling Bank has you covered. 

How To Reachout To Sterling Bank Customer Care via Social Media Support

  • Sign in to your favorite social media account like Facebook or create one if you’re new to the platform.
  • In the search bar, type “Sterling Bank” and click on the official Sterling Bank page.
  • Click the “Like” or Follow button to stay updated with their posts and access their direct messaging feature.
  • To send a message, click on the “Message” button on Sterling Bank’s page and compose your inquiry or concern in the message box.
  • After sending your message, you can expect a response from Sterling Bank’s customer care team, ready to assist you with your banking needs.

Additional Tips:

  • Be clear and concise in your social media messages to help the customer care team understand your inquiry quickly.
  • While Sterling Bank aims to respond promptly on social media, response times may vary depending on the volume of inquiries they receive.
  • Ensure that you provide any relevant account information or transaction details when seeking assistance through social media to facilitate efficient resolutions.


4. Website complaints form

Complaints form

Sterling Bank is committed to ensuring customer satisfaction, and its website offers a dedicated complaints form to streamline the process of addressing any concerns or issues you may encounter. 

Whether you have a specific problem with your account, a transaction, or any other banking matter, the complaints form provides a direct and efficient way to seek resolution. 

How To Reachout To Sterling Bank Customer Care via Complaints Form

  • Access the Complaints Form by Visiting Sterling Bank’s official website: This webpage hosts the complaints form, designed to capture your feedback and concerns effectively.
  • Fill out the Complaints Form with the nature of your complaint. Make sure to be accurate and specific when describing the issue to help the customer care team understand your concern fully. 
  • In addition to your contact details and a description of your complaint, you may also be asked to include other relevant information, such as your account number or transaction details. This additional information enables the customer care team to investigate your concern thoroughly.
  • Attach Supporting Documents (If required)
  • Then review and submit

Additional Tips:

  • Be concise yet comprehensive when filling out the Complaints Form. Clear and detailed information can help expedite the resolution process.
  • If you encounter any technical issues while completing the form, try using a different web browser or clearing your browser’s cache and cookies.
  • If your concern requires immediate attention or involves urgent matters, consider using other contact methods, such as phone support or email, in addition to submitting the Complaints Form.


5. Sterling Bank customer care live video chat

Sterling Bank Live chat

For a more personalized and interactive customer care experience, Sterling Bank offers a live video chat option. 

This feature allows you to connect with a customer care representative in real time through a video call. 

To access the live video chat, visit the bank’s official website and look for the “Live Chat” or “Video Call” option.

Click on the button as seen above, and you will be connected to a customer care representative who will assist you with your inquiry or concern. 

The live video chat option is ideal for complex issues that may require a more detailed discussion or visual demonstration. 

It provides a convenient alternative to in-person visits, especially for customers who prefer face-to-face communication.


6. Visit Nearby Branch

If you prefer a more traditional approach or have a complex issue that requires in-person assistance, visiting a nearby Sterling Bank branch is always an option. 

The bank has a wide network of branches across Nigeria. 

You can find the nearest branch by visiting the bank’s website or using the branch locator tool.

When visiting a branch, make sure to bring any relevant documents or account details that may be required to address your inquiry or concern. 

The branch staff will be more than happy to assist you and provide the necessary guidance to resolve your issue.


7. Write a letter

In some cases, you may prefer to communicate with Sterling Bank’s customer care team through a formal letter. 

This method is particularly useful for complex or sensitive matters that require a detailed explanation. 

To send a letter, address it to the bank’s customer care department and include your contact information, account details, and a clear description of your query or issue. 

It is recommended to send the letter through certified mail to ensure it reaches the intended recipient. 

While the response time for written correspondence may be longer compared to other channels, rest assured that the customer care team will thoroughly review your letter and provide a comprehensive response.


Tips for Getting The Assistance You Need

Getting the assistance you need from Sterling Bank’s customer care team can be a smooth and efficient process if you follow these helpful tips:

  1. Be prepared: 

Before reaching out to customer care, gather all relevant information, such as your account details, transaction history, or any supporting documents related to your inquiry or issue. This will help the customer care team understand your situation more effectively.

  1. Be clear and concise: 

When communicating with customer care, provide clear and concise information about your query or issue. Avoid unnecessary details and focus on the main points to ensure a prompt and accurate response.

  1. Be polite and patient: 

Customer care representatives are there to assist you, so approach the interaction with politeness and patience. Remember, they deal with various inquiries and concerns throughout the day and strive to provide the best possible service to each customer.

  1. Keep a record: 

It’s a good practice to keep a record of your interactions with customer care. 

Take note of the date, time, and name of the representative you spoke with, as well as any reference numbers or case IDs provided. This will help you track the progress of your inquiry or concern and serve as a reference if needed.

  1. Follow up if necessary: 

If you haven’t received a response or resolution within a reasonable timeframe, don’t hesitate to follow up with customer care. Politely inquire about the status of your inquiry or concern and express your desire for a prompt resolution. Following up shows your commitment to getting the assistance you need.


Frequently Asked Questions about Sterling Bank Customer Care


What are the operating hours of Sterling Bank’s customer care hotline?

Sterling Bank’s customer care hotline operates 24/7 however, if you need to contact them in person it will have to be between the hours of 8 AM to 4 PM (Monday to Friday). You can reach out to them during these hours for assistance.


How long does it typically take to receive a response from Sterling Bank’s customer care team?

The response time may vary depending on the nature of your inquiry and the volume of requests. However, Sterling Bank strives to provide timely responses and aims to resolve customer concerns as quickly as possible.


Can I contact Sterling Bank’s customer care team through social media outside of business hours?

Yes, you can reach out to Sterling Bank’s customer care team through social media at any time. While they may not be available 24/7, they will respond to your inquiries as soon as possible.


Can I provide feedback or suggestions to Sterling Bank’s customer care team?

Absolutely! Sterling Bank welcomes feedback and suggestions from customers. Whether you have a positive experience to share or suggestions for improvement, the customer care team is eager to hear from you.


What should I do if I’m not satisfied with the response or resolution provided by Sterling Bank’s customer care team?

If you’re not satisfied with the response or resolution provided by the customer care team, you can request to escalate the matter to a supervisor or manager. They will review your case and take appropriate action to address your concerns.


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Getting the assistance you need from Sterling Bank’s customer care team is a straightforward and efficient process. 

By utilizing the various channels and methods available, such as phone calls, emails, social media, live chat, in-person visits, or written correspondence, you can reach out to the customer care team in a way that suits your preference. 

Remember to be prepared, clear, and polite when communicating with customer care, and don’t hesitate to follow up if necessary. 

Sterling Bank values its customers and strives to provide excellent customer service, ensuring that your needs are met. 

So, the next time you require assistance, refer to this ultimate guide and make the most out of your customer care experience with Sterling Bank.

What currently is your favorite way of contacting Sterling Bank Customer care? Comment below


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