You are currently viewing 6 Best Ways To Contact Keystone Customer Care (2023)

6 Best Ways To Contact Keystone Customer Care (2023)

If you’re a Keystone Bank customer or considering becoming one and need assistance or have a question or even a suggestion that begs for an answer, then you can’t go wrong leveraging any of the Keystone customer care contact channels.

Keystone Bank originally established in 2011 as a successor to Bank PHB (formerly known as Platinum Habib Bank) is a leading commercial bank in Nigeria today, providing a range of financial services to individuals, businesses, and organizations

In order to curb any challenging banking issue, the bank recognizes the importance of customer support and therefore creates various channels through which they can be contacted.

Whether you’re a seasoned banker or a newcomer to the world of finance, there may come a time when you need assistance from the customer care team

How to contact Keystone Bank customer care using various channels is the essence of this guide, therefore, I will explore the six best ways to contact them.

There is no doubt, that financial matters can be daunting, and having a reliable channel to reach out to for assistance can make all the difference. 

From simple queries about your account balance to more complex issues like reporting a lost card or disputing a transaction, Keystone Bank’s customer care team is here to help you navigate these challenges with ease.

So this guide is designed to ensure you can reach Keystone Bank assistance in a way that suits your preferences and needs. 

Let’s get started on the journey to making your banking experience with Keystone Bank as smooth and hassle-free as possible.

Keystone Bank Homepage


6 Ways To Contact Keystone Customer Care (2023)

  1. keystone Customer Care Number 
  2. keystone Customer Care Email 
  3. Contact Keystone Bank Via Live Chat 
  4. keystone Bank Customer Care Social Media
  5. keystone Bank Customer Care Near Me
  6. Fill & Submit Complaints Form


1. Phone Support

When you’re facing an urgent issue or simply prefer the human touch, Keystone’s phone support is your go-to option. 

You can reach out to them through any of the provided phone numbers below, depending on your preference

  • +234 700 2000 3000, 
  • 01-4485742, and 
  • 07046004000

By dialing any of these contacts, you can reach out to the care team for any of your queries, concerns, or requests. 


So, whether you need help with a transaction, want to report a lost card, or have a general inquiry, dial these numbers, and you’ll be connected to a Keystone representative who can assist you promptly.


2. Email Support

For non-urgent matters or if you prefer a written record of your communication, sending an email to Keystone’s customer support is a great option. 

They can be reached by email via [email protected]

To get started, just compose your message, detailing your issue or question, and send it to the email address. 

Keystone’s support team will get back to you as soon as possible usually within 24-48 hours with a solution or answer to your inquiry. 

Make sure to include all relevant details in your email to expedite the resolution process including necessary attachments if necessary.


3. Live Chat

Keystone Bank Live chat

If you want instant assistance without picking up the phone, Keystone offers a convenient live chat option on their website. 

Simply visit their website, look for the live chat icon in the right-hand corner, and initiate a conversation with a customer care representative. 

This option is ideal for quick queries, account-related issues, or general information. 

You can expect timely responses and guidance from their online support team.


4. Social Media

In today’s digital age, many companies, including Keystone Bank, have a strong presence on social media platforms. 

You can connect with Keystone Customer Care through their official social media accounts on Facebook, Twitter, and Instagram

Send them a direct message, comment on their posts, or use relevant hashtags to get their attention. 

They are active on these platforms and will respond to your queries or concerns in a friendly and timely manner.

Please Direct message them if what you are discussing is sensitive. 


5. Visit a Keystone Branch

If your concern requires a face-to-face interaction or if you prefer the traditional approach, consider visiting a Keystone Bank branch near you. 

Keystone has an extensive network of branches across Nigeria. 

You can find the nearest branch by using the bank locator tool

Once at the branch, you can speak directly to a customer care representative who will assist you with your banking needs.


6. Fill & Submit Complaints Form

This is one of the easy ways to contact and lay out your inquiries

To get started, you will need to first go to the Keystone Bank website here

Fill in all the necessary information including name, account number, and details of your complaint, and then submit

Here are some additional tips for you to remember

  • Be as specific as possible in your description of the complaint.
  • Include any relevant dates, times, and account numbers.
  • Attach any supporting documentation, such as screenshots or bank statements.
  • Proofread your form before submitting it.


Frequently Asked Questions (FAQs) 

What are the best ways to contact Keystone Bank Customer Care?

Keystone Bank offers several convenient ways to contact Customer Care. You can choose from phone, email, live chat, social media, visiting a branch, or using the mobile app.

How can I reach Keystone Bank Customer Care by phone?

To contact Customer Care by phone, you can dial the toll-free number 0700 2000 3000 from your mobile or landline. You can also reach them at 01-4485742 and 07046004000 if you 

What is the email address for Keystone Bank Customer Care?

You can contact the Customer Care via email by sending your inquiries to contactcent[email protected]. They will respond promptly to your email.

Is there a live chat option for Keystone Bank Customer Care?

Yes, Keystone Bank offers a live chat feature on its official website in the right-hand corner. You can chat with a Customer Care representative for quick assistance.

How can I get in touch with Keystone Bank on social media?

Keystone Bank is active on various social media platforms. You can contact them through Facebook, Twitter, Instagram, or LinkedIn. Send them a message or leave a comment, and they will respond to your queries.

Can I visit a Keystone Bank branch to speak with Customer Care in person?

Absolutely! Keystone Bank has branches across Nigeria. You can visit your nearest branch to speak with a Customer Care representative in person. They will be happy to assist you.

Is there a Keystone Bank mobile app I can use to contact Customer Care?

Yes, Keystone Bank has a mobile app available for both Android and iOS devices. You can use the app to contact Customer Care, check your account balance, and perform various banking transactions.

What are the Customer Care operating hours?

Keystone Bank Customer Care team is available 24/7, so you can reach out to them at any time, day or night, for assistance with your banking needs except for in personal visit that has to be within operational hours. 

Are there any charges for contacting the Keystone Bank Care Team?

No, Keystone Bank does not charge any fees for contacting Customer Care. All the provided contact methods are free of charge.

How long does it typically take to receive a response from Keystone Bank Customer Care?

Keystone Bank aims to respond to inquiries as quickly as possible. Response times may vary, but they strive to address your concerns promptly, usually within a few hours.


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Keystone Bank understands the importance of being accessible to its customers. 

These six contact options give you the flexibility to choose the method that best suits your needs and preferences. 

Whether you need immediate assistance or have a general inquiry, Keystone Customer Care is just a call, click, or visit away, ready to provide you with friendly and efficient service.


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