You are currently viewing 5 Best Ways To Contact Palmpay Customer Care (2023)

5 Best Ways To Contact Palmpay Customer Care (2023)

Whether you’re a seasoned Palmpay pro or just starting out on your digital payment journey, there might come a time when you need a helping hand from the Palmpay customer care team.

There is no doubt, that in today’s fast-paced digital world, getting in touch with customer support should be quick and hassle-free. That’s why I am here to guide you through the five best ways to contact Palmpay Customer Care. 

No more waiting on hold or struggling to find the right contact information – I have got you covered.

Whether you have questions about your Palmpay account, need assistance with a transaction, or simply want to provide feedback, my goal is to make the process as smooth as possible for you. 

So, whether you’re a seasoned user or someone who’s just getting started, stick with me to discover the most effective ways to connect with Palmpay’s dedicated support team.

Let’s dive into the world of Palmpay Customer Care and explore the options available to you, so you can get the assistance you need when you need it. 

So, if you’re ready to learn how to contact Palmpay Customer Care with ease, read on. I have got all the details to ensure your Palmpay experience remains smooth sailing.

PalmPay Company


How To Contact Palmpay Customer Care

  1. Phone Number 
  2. Email Support 
  3. Social Media
  4. App Live Chat
  5. Visit the corporate office



1. Use Palmpay customer care number 

When you’re facing issues or have questions about your Palmpay account, reaching out to their customer care team can be a quick and effective way to get the help you need. 

While Palmpay offers multiple channels for customer support, one of the most direct methods is through their phone number. 

The official Palmpay customer care number is 018886888. 

This is your direct line to a Palmpay representative who can assist you with various inquiries, including account-related issues, transaction problems, and general assistance. 


How to use Palmpay’customer care number

  • Open your phone’s dialer and enter 018886888
  • Listen to the Options and Select the option that best matches your concern
  • Wait to be connected with a representative
  • Explain your issue
  • Follow any instructions or guidance provided by the customer care agent
  • If your issue requires further investigation, the customer care agent may provide you with a reference number for tracking

Using Palmpay’s phone number is an excellent way to get real-time assistance for urgent matters or complex problems. However, if you prefer alternative methods of contacting customer care or have less pressing issues, you may also explore options like email support or in-app messaging.


2. Via Palmpay Email Care Support

When you encounter issues or have inquiries related to your Palmpay account, sometimes you may prefer a written form of communication. In such cases, reaching out to Palmpay customer care via email can be a convenient and effective option.

Palmpay’s dedicated email address for customer support is [email protected]

How to use Palmpay email care 

  • Open your email client or app and create a new email.
  • In the “To” field, type [email protected] as the recipient email address.
  • Craft a clear and concise subject line that briefly describes your issue or question. This helps Palmpay’s care team understand the nature of your inquiry at a glance.
  • In the body of the email, explain your concern in detail. Include any relevant information, such as your Palmpay account details, transaction IDs, or screenshots, if applicable. The more information you provide, the easier it will be for the customer care team to assist you effectively.
  • Before hitting the “Send” button, review your email to ensure that all the details are accurate and that your message is clear and concise.

Palmpay’s customer care team typically responds to emails within a reasonable timeframe. Be patient, and keep an eye on your inbox for their response.

Sometimes, emails from customer support may end up in your spam folder. If you haven’t received a response within the expected time frame, it’s a good idea to check your spam folder to ensure you don’t miss any important messages.

Using email to contact Palmpay customer care is an excellent choice when you have non-urgent matters or prefer a documented record of your communication. It allows you to take your time to articulate your concerns and provides a paper trail for reference.


3. Via Palmpay Social Media

In this digital age, social media has become a powerful tool for connecting with businesses and accessing customer support.

Palmpay understands the importance of social media communication and provides several channels for users to contact their customer care team.

How you can contact Palmpay customer care via various social media platforms.


Palmpay maintains an active presence on Facebook. To contact their customer care team, simply visit Palmpay’s official Facebook page. 

You can send them a message or post a comment on their page with your query or concern. Palmpay’s dedicated social media team will respond promptly and assist you with your issue.


Twitter is a real-time platform, making it an ideal choice for quick questions or urgent matters. 

You can tweet at Palmpay’s official Twitter handle (@Palmpay Nigeria) or send them a direct message (DM) with your issue. Their social media team is known for their responsiveness.


Palmpay’s Instagram account is another avenue to connect with them. You can send them a direct message or leave comments on their posts with your questions or concerns. 

The visual nature of Instagram can also help in conveying issues related to user interface or transactions.


Tips To Keep in Mind When Using Social Media Channels To Connect With Palmpay

  • Be Clear and Concise: Due to character limits on platforms like Twitter, it’s essential to convey your issue concisely and clearly.
  • Use Direct Messaging: If your concern is sensitive or contains personal information, consider using direct messaging features rather than public comments.
  • Check Response Times: Social media teams aim to respond promptly, but response times may vary based on the platform’s traffic. Be patient and wait for their reply.
  • Protect Your Information: Avoid sharing sensitive information, such as passwords or account numbers, in public comments or messages. The customer care team will guide you on the appropriate steps if such information is necessary.

Utilizing social media to contact Palmpay’s customer care team offers a more informal and accessible way to get assistance with your account or transactions.

Whether you prefer the visual appeal of Instagram or the rapid response of Twitter, these social platforms are valuable resources for addressing your Palmpay-related concerns.


4. Use of Palmpay App Live Chat

Palmchat App

If you’re a Palmpay user seeking immediate assistance or have a pressing issue that needs attention, using the Palmpay App’s Live Chat feature can be one of the quickest and most efficient ways to connect with the customer care team. 

How to contact Palmpay customer care via the Palmpay App’s Live Chat.

  • Ensure you have the Palmpay App installed on your mobile device. If you don’t have it yet, download it from your device’s app store and log in to your account.
  • Once you’re logged in, click on the “me” button
  • Scroll and select “Customer Service”
  • Click on the left-hand button that says “customer service ” to access the live chat feature
  • Click on the button, “Chat Now” to toggle the conversation
  • Explore the option that fits into your concern or issue and click to proceed
  • In the chat, explain your issue or question as clearly and concisely as possible. Providing relevant details, such as your account information or transaction history
  • Once you’ve started the chat, you’ll be connected to a customer care agent who will assist you in real-time. They will respond to your queries and guide you through any necessary steps to resolve your issue.

Using the Palmpay App’s Live Chat feature is an efficient way to get help without having to navigate external websites or phone menus. It’s especially valuable for time-sensitive matters or if you prefer written communication.


5. Visit the corporate office 

PalmPay Nigeria

While digital communication channels are convenient, some users may prefer face-to-face interactions when seeking assistance. 

If you’re in Lagos, Nigeria, and looking for a more personal way to contact Palmpay customer care, visiting their corporate office can be an option worth considering. 

The official Palmpay Corporate Office Address is located at 20 Opebi Road, Lagos, Lagos, Nigeria

Visiting the Palmpay corporate office allows you to speak with a representative in person and discuss your concerns or issues. 

However, it’s good before heading to the office, it will be a good idea to plan your visit. Check the office hours, which are usually between the hours of 9 AM to 5 PM, and ensure that you have all the necessary documents or information related to your inquiry.

Don’t forget to ask for the contact information of the representative you spoke with. This can be helpful if you need to follow up or have additional questions in the future.

However, please note that this method is location-dependent and may not be feasible for all Palmpay users, especially those outside Lagos.

In such cases, the other contact methods mentioned in this resource guide, such as phone, email, social media, and the Palmpay App Live Chat, are great alternatives to connect with customer care regardless of your location.



What are Palmpay’s customer service hours?

The customer service team is available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM (GMT+1). With limited offer support during weekends.

How long does it typically take to get a response from Palmpay Customer Care?

They respond to all customer inquiries as promptly as possible. Generally, you can expect a response within 24-48 hours, but response times may vary based on the volume of inquiries and the contact channel you are using.

Can I request a call back from Palmpay Customer Care?

Yes, you can! If you prefer a callback, please send an email to [email protected] with your phone number and a brief description of your issue. They will get back to you within the requested timeframe.

Is Palmpay Customer Care available for international customers?

Absolutely! Palmpay Customer Care is here to assist all customers, including international users. You can reach them through the provided contact methods, and their team will do their best to address your concerns.

What type of issues can I contact Palmpay Customer Care about?

You can contact Palmpay Customer Care for a wide range of issues, including but not limited to:

  • Account-related inquiries and assistance
  • Transaction disputes or discrepancies
  • Technical issues with the Palmpay app or website
  • Security concerns and fraud reporting
  • Questions about their services and features
  • Feedback, suggestions, and general inquiries, etc

Is there a way to escalate my issue if I’m not satisfied with the initial response from Palmpay Customer Care?

Yes, Palmpay does understand that sometimes issues may require further attention. If you’re not satisfied with the initial response, you can request to escalate your concern to a supervisor or higher-level support agent, or better still, pay them a visit at their head office

Can I provide feedback on my experience with Palmpay Customer Care?

Yes, Palmpay will greatly value your feedback! After interacting with the support team, you may receive a feedback survey via email. Please take a moment to share your thoughts and suggestions. Your feedback helps them continuously improve their services. also: 



Reaching out to Palmpay customer care has never been easier. With the five channels we’ve discussed, you have a variety of options to choose from, ensuring that your concerns or inquiries are addressed promptly and efficiently. 

Whether it’s through the Palmpay app, email, social media, phone call, or their official website, the Palmpay customer care team is just a click or call away.

So, the next time you encounter an issue or have a question about Palmpay, don’t hesitate to leverage any of these convenient channels. 

Your satisfaction and peace of mind are their top priorities, and they are always ready to assist you. 


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