If you’ve ever felt stuck with an MTN issue — maybe your airtime vanished, data didn’t activate, or SIM services stopped working — then you know the frustration of trying to reach MTN Customer Care.
The good news? You don’t have to struggle anymore. In this guide, you’ll discover every official way to contact MTN Nigeria, whether you prefer calls, WhatsApp, email, live chat, or even walking into a nearby service center.
By the end, you’ll know the fastest method for your situation — and how to avoid wasting time.
7 Ways You Can Easily Contact MTN Customer Care
- Use of Customer Care Number for MTN
- Contact Via Zigi On WhatsApp
- Using Social Media
- MTN Live Chat
- MTN Email Care
- Visit Any MTN Service Center Closest To You
- Use of MTN App
1. MTN Customer Care Numbers
The quickest way to speak with an MTN agent is still through their dedicated numbers. Here’s the full list:
- From an MTN line: Dial 300 (this is the new official call center).
- From other networks in Nigeria: Dial 08031000180.
- From outside Nigeria: Dial +2348031000180.
👉 Pro Tip: When you call, you’ll first speak with Zigi (MTN’s chatbot). If your issue isn’t resolved, you’ll be transferred to a live agent.
2. Contact MTN on WhatsApp (Zigi Chatbot)
MTN has made WhatsApp one of the easiest ways to get support. Just save any of these numbers:
- 09033000001
- 09033000002
- 09033000003
- 09033000004
- 09033000005
Once saved, simply type “Hi” on WhatsApp and Zigi (MTN’s chatbot) will guide you. If the bot can’t fix it, you’ll be transferred to a live agent.
👉 WhatsApp is available 24/7 — perfect if you hate waiting on hold.
3. MTN on Social Media
Prefer social media? MTN is active on several verified channels.
- http://www.facebook.com/MTNLoaded
- https://twitter.com/MTNNG/
- https://twitter.com/MTN180 (Customer Service)
- https://www.instagram.com/mtnng
⚠️ Be careful of fake accounts! Always look for the blue verification tick.
4. MTN Live Chat
Whether you are using the app or website, you can live chat with an MTN agent to resolve your inquiries.
You can chat directly with an MTN rep using:
- The MTN website live chat
- The MyMTN app
- Social messengers like Facebook Messenger, WhatsApp, and Telegram
Simply enter your MTN number and Zigi will guide you to a solution.
5. MTN Customer Care Email
Need a more formal channel (and a record of your complaint)? Use MTN’s official email:
Replies may take a few hours, but it’s great if you want written proof of your complaint.
6. Visit An MTN Service Center Closest To You
Sometimes, you just have to go in person. MTN has service centers nationwide, where you can handle SIM swaps, faulty lines, and escalated issues.
👉 Use the MTN Store Finder
to locate the nearest service center.
You can even schedule an appointment online to save time.
7. Use the MTN App
MTN apps can
The MyMTN app isn’t just for data bundles and airtime top-up — you can also:
- Chat with customer care
- Manage your SIM settings
- Submit complaints
- Track tickets
👉 Download from Google Play or App Store
FAQs on MTN Customer Care
What is the fastest way to reach MTN Customer Care?
Dial 300 from your MTN line or message MTN on WhatsApp via 09033000001. You’ll start with Zigi (MTN’s bot) and be transferred to a live agent if needed.
Is MTN Customer Care available 24/7?
Yes. Calls to 300, live chat, and WhatsApp support are available 24/7.
Is calling MTN Customer Care free?
Calls to 300 from an MTN line are toll-free. Standard network rates may apply if you call from other networks.
What is the MTN Customer Care number from other networks?
Dial 08031000180 if you’re calling from another network within Nigeria.
How do I contact MTN Customer Care from outside Nigeria?
Dial +2348031000180 when you’re abroad to reach MTN Customer Care.
What are the official MTN WhatsApp numbers?
Use any of these verified numbers: 09033000001, 09033000002, 09033000003, 09033000004, 09033000005. Say “Hi” to start and follow the prompts.
Does MTN have live chat support?
Yes. You can use live chat via the MTN website, the MyMTN app, Facebook Messenger, Telegram, or WhatsApp. Provide your MTN number to get help faster.
What is the MTN Customer Care email address?
Send complaints or requests to [email protected]. Email is ideal when you need a written record.
How can I find the nearest MTN service center?
Use the MTN Store Finder on the official website to locate a service center and optionally schedule a visit to save time.
Which issues require visiting an MTN service center?
Go in person for SIM swaps, SIM registration/updates (NIN), persistent network issues, complex account disputes, and device or eSIM activations.
How long does it take to get a response from MTN Customer Care?
WhatsApp and live chat responses are typically instant. Email can take a few hours. Calls are handled in queue based on volume.
…read also
- How To Transfer Airtime On MTN: Top 3 Ways (2025)
- 6 Ways On How To Check MTN Data Balance (2025)
- How To Check MTN Numbers: Top 7 Ways (2025)
Verdict
As one of the biggest networks in Nigeria, MTN has invested in multiple customer care channels. The trick is choosing the right one for your problem:
- Use 300 or WhatsApp for quick issues.
- Use email or live chat if you need records.
- Visit a service center for SIM swaps or complex cases.
With this guide, you’ll never get stuck again when you need MTN customer care.
Just now I load #200 mtn card two and seen a zero balance after loading
Contact MTN customer care
I am yet to receive my airtime recharge of 200 since yesterday , I called your costumer card they said it will come in 24 hours, it’s more than 24 hours still now am yet to receive my card pls help . This is not the first time this is happening, FirstBank has debited since but have not received my card
Exercise patient, it can be due to network or simply call customer care number
I load 5 #100 mtn cards and seen a zero balance
Ensure you enter the right digits or call customer care to verify the validity of the card.
My problem is that, sometimes my sim card stops browsing when I turn on the data it is not running
Visit any nearby branch to lay complain. They might need to look at the SIM
Seen yesterday on able to make call with my sim I need help 08166784563 even text message
Call the customer care or visit nearby branch
I subscribed Data around 9am today and I don’t see the data
Ensure the number is correct, otherwise, you might have buy a data for someone else
Please help me stop message 55222 bcos deduct #100 everyday for callertone am not need it
Deactive the MTN Callers Tune by Texting CANCEL or STOP to 410.
You can also, dial *410# and follow the prompts to deactivate or cancel Caller Tunes.
Hello good afternoon to u sir/ma pls I have an issue I wanted to buy recharge card of #2000 from my gtb account on Sunday I mistakingly press#20000.pls I need your help. because the money in my bank account is not mine. the my account number is 0867527918 gtb name koya francisca Abiodun. have being try to call customer care but i don’t know how is go about it . pls helpme
pls am not that sure that the email is still functioning.
Simply sell it off. MTN will not refund you