If there is ever a need for you to contact MTN customer care for whatsoever reason, here are 7 ways you can reach out to them anytime without delay.
The MTN care team is a dedicated department created to help you with anything you find challenging either as a new or existing customer.
You can reach out to them online or offline
The fun part is that, if you are leveraging online methods, you can reach out to the customer care line 24/7 to attend to all your inquiries, complaints, and basic service needs.
However, you must also note that not all issues can be resolved via contacting MTN online, some will have to physically visit a nearby MTN customer center.
7 Ways You Can Easily Contact MTN Customer Care
- Use of Customer Care Number for MTN
- Contact Via Zigi On WhatsApp
- Using Social Media
- MTN Live Chat
- MTN Email Care
- Visit Any MTN Service Center Closest To You
- Use of MTN App
1. Use of Customer Care Number for MTN
One of the fastest ways to contact MTN is by dialing a customer care number.
Basically, there are 3 customer care numbers for MTN.
For those calling from an MTN line, those calling using another network & those calling from outside the country
Irrespective of where you are calling from or the network you are using, you can easily speak with customer care for MTN using these dedicated numbers.
These are the different customer care numbers for MTN that you can use today
- For those using an MTN line, dial 300 (new MTN call center)
- If you are calling from another network, dial 08031000180
- If you’re calling from outside the shores of Nigeria, call +2348031000180
Once you dial the number, with the help of Zigi, an MTN chat and voice bot, you will be connected to an agent who will be more than glad to help.
However, if the inquiries demand physical contact, you will be directed to go to the nearby MTN customer center.
2. Contact MTN Customer Care on WhatsApp
When it comes to the messaging app, WhatsApp is no doubt one of the best means of reaching out to MTN
Through the help of the MTN chatbot, Zigi, you can easily get helpful suggestions or connect to an agent who will handle your inquiries.
There are dedicated MTN customer care WhatsApp numbers you can use,
09033000001, 09033000002, 09033000003, 09033000004, 09033000005
Any of the above MTN WhatsApp numbers can connect you to the MTN care unit very fast
Save the number and easily contact MTN anytime the need arises.
You can also use WhatsApp by visiting the MTN website or app and selecting “MTN Chat on WhatsApp” as the subject line. Thereafter, you will be automatically redirected to a WhatsApp platform
3. Using Social Media
Did you know you can contact the MTN care unit through major social media channels, such as Facebook, Instagram, Twitter, and even YouTube
All it takes is for you to know their social media handles
But you have to be careful using social media as there are many fake accounts
Just ensure you are at the right MTN Nigeria social media account.
Know their social media handles and leave a message, a representative will attend to you
Below are MTN NG’s social media handles
- http://www.facebook.com/MTNLoaded
- https://twitter.com/MTNNG/
- https://twitter.com/MTN180 (Customer Service)
- https://www.instagram.com/mtnng
4. MTN Live Chat
Whether you are using the app or website, you can live chat with an MTN agent to resolve your inquiries.
All it takes is for you to toggle the chatbot, enter your MTN number and start chatting.
With the help of chatbot, Zigi you can get directed in the right direction.
Aside from chatting on the website or app, you can also live chat on Facebook Messenger, WhatsApp & Telegram
5. MTN Customer Care Email
Email is one effective means of communication peculiar to established organizations.
However, even individuals can use email to channel their complaint
Through email, you can document and keep track of contact progress.
You can reach out to MTN Nigeria via the dedicated email: [email protected]
Email can take a while to receive a reply anyway, it is worth the wait if you are conscious of keeping a record.
6. Visit Any MTN Service Center Closest To You
Depending on your location, there are all over Nigeria, MTN service centers where you can walk in and make inquiries or complaints.
This usually is the last resort when all attempts to resolve your MTN issues prove abortive.
But do you know there can be an MTN customer center near you
Use this store finder, to find a store near you MTN store finder
You can also schedule a time for a visit using the MTN schedule tool, you can also decide to change the time frame.
7. Use of MTN App
MTN apps can be used for diverse things including fast reaching out to Customer Care representatives.
Within the app, there is an option for you to contact MTN directly.
With the help of the app, you can easily use Facebook Messenger, WhatsApp, email, or Telegram to contact MTN
Whichever means you want to use to reach out to MTN, you can do so using their app
If you are serious about your network provider, it is worth downloading their app.
You can use the MTN app to recharge, top-up data, change your MTN plan, make inquiries, lay a complaint, etc
…read also
- How To Transfer Airtime On MTN: Top 3 Ways (2024)
- 6 Ways On How To Check MTN Data Balance (2024)
- How To Check MTN Numbers: Top 7 Ways (2024)
Verdict
MTN is a very big company and could indeed be very frustrating and annoying if you need to contact them for urgent things and you don’t know how to go about it.
Leveraging any of the above methods, you can contact MTN customer care at any time of the day.
Rest assured, you will get top-notch service.
Just now I load #200 mtn card two and seen a zero balance after loading
Contact MTN customer care
I am yet to receive my airtime recharge of 200 since yesterday , I called your costumer card they said it will come in 24 hours, it’s more than 24 hours still now am yet to receive my card pls help . This is not the first time this is happening, FirstBank has debited since but have not received my card
Exercise patient, it can be due to network or simply call customer care number
I load 5 #100 mtn cards and seen a zero balance
Ensure you enter the right digits or call customer care to verify the validity of the card.
My problem is that, sometimes my sim card stops browsing when I turn on the data it is not running
Visit any nearby branch to lay complain. They might need to look at the SIM
Seen yesterday on able to make call with my sim I need help 08166784563 even text message
Call the customer care or visit nearby branch
I subscribed Data around 9am today and I don’t see the data
Ensure the number is correct, otherwise, you might have buy a data for someone else
Please help me stop message 55222 bcos deduct #100 everyday for callertone am not need it
Deactive the MTN Callers Tune by Texting CANCEL or STOP to 410.
You can also, dial *410# and follow the prompts to deactivate or cancel Caller Tunes.
Hello good afternoon to u sir/ma pls I have an issue I wanted to buy recharge card of #2000 from my gtb account on Sunday I mistakingly press#20000.pls I need your help. because the money in my bank account is not mine. the my account number is 0867527918 gtb name koya francisca Abiodun. have being try to call customer care but i don’t know how is go about it . pls helpme
pls am not that sure that the email is still functioning.
Simply sell it off. MTN will not refund you
Thank you so much for this helpful article! I was struggling to get in touch with MTN customer care, but this post provided all the necessary information I needed. I’ll definitely bookmark this page for future reference!